Forum Discussion
Biz Apps Net Customer Add: Forecast missing detailed data
We are looking at our net customer add data for business apps D365. It forecasts we are losing some customers over the next 3 months. We want to understand details of this forecast, like who are ...
JillArmourMicrosoft
Community Manager
Community ManagerMartijnBreet or Nick_Beacroft would you happen to know anything about this? Not sure you would but thought it was worth a shot as you seem to help others from time to time.
Thank you in advance!! - jill
Hi Jill,
Not much more to add than what Nick already advised.
Using the downloads hub you can download history for 2 years. https://partner.microsoft.com/en-us/dashboard/insights/analytics/downloadshub select basic or advanced, under time range select 2 years. Subscription start date is one of the available fields (once you put the data in the right columns....)
For solution area you need customers added in the twelve months leading up to renewal; so after a year customers dont count towards that metric. Losing customers of course also impacts the score...
In this model with always growth compared to previous year (TTM) its bound to end somewhere of course....
Regards,
Martijn
Not much more to add than what Nick already advised.
Using the downloads hub you can download history for 2 years. https://partner.microsoft.com/en-us/dashboard/insights/analytics/downloadshub select basic or advanced, under time range select 2 years. Subscription start date is one of the available fields (once you put the data in the right columns....)
For solution area you need customers added in the twelve months leading up to renewal; so after a year customers dont count towards that metric. Losing customers of course also impacts the score...
In this model with always growth compared to previous year (TTM) its bound to end somewhere of course....
Regards,
Martijn
- JillArmourMicrosoft
MartijnBreet thank you!