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PeterKulikov's avatar
PeterKulikov
Copper Contributor
Jun 20, 2023

Asset management Mobile App. Tracking the work order processing real time.

 

Hi there!


As you may know, in 10.0.33 update for Dynamics 365 Supply Chain Management, released in April 2023, we’ve got a remarkable new mobile application for the Asset Management functionality.

 

I have conducted a few experiments to investigate the capabilities of the application and evaluate its potential for usage. I am happy to share the results I obtained, which you can find on my blog through the following link: https://d365today.blogspot.com/2023/06/asset-management-mobile-app-for.html

 

During provide the testing, I came across some strange behavior. Perhaps, someone knows the reason and the solution to the problem I experienced.

As part of my example, I created a work order in Dynamics 365 Supply Chain Management and scheduled it for a worker. As a result of scheduling, the fields "Scheduled start" and "Scheduled end" were filled. I’ve started processing the work order in the mobile application, and changed its status to "In progress." Therefore, the "Actual start" field was determined in Mobile app and in Dynamics 365 SCM as well. But it did not reflect the actual date and time when I changed the status. The "Actual start" field took the value of the "Scheduled start" field. A similar situation occurred with the "Actual end" field when I changed the work order status to "Completed." It became equal to the value of the "Scheduled end" field.

 

Does somebody have any thoughts on this?

I will be glad for any ideas.

dynamics 365
SCM

5 Replies

  • MaynBedb's avatar
    MaynBedb
    Copper Contributor
    Oct 03, 2023

    As for the "Actual start" and "Actual end" field issues, I've faced something similar. It might be a configuration or synchronization hiccup between the app and Dynamics 365 SCM. You could contact support or the Dynamics 365 community for insights and potential solutions. Also, you could use another https://bluetallyapp.com. Keep up the good work, and I hope you find a fix soon!

  • LicensingConcierge1's avatar
    LicensingConcierge1
    Silver Contributor
    Jun 20, 2023

    Hi Peter,

    Unfortunately, since this is more of a technical question as opposed to a licensing question, I'm unable to clarify why the start date label(s) changed this way.

    The only process that I'm aware of that will bring this issue to the attention of the mobile app team/developers would be to submit a support ticket from Partner Center.


    If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge


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