Forum Discussion
WVD - Teams Camera stopped redirecting
We have been chugging along for 4 to 5 months and Teams has been working adequately. All of the Sudden all of our WVD environments the cameras stopped redirecting.
Nothing has changed..
-Hostpool RDP advanced settings still set: audiocapturemode:i:1;camerastoredirect:s:*;devicestoredirect:s:*
-Privacy settings correct. (Well Teams does not show under Desktop Apps but not certain it ever did)
-For grins updated Teams and Windows updates
Could be a version of MS Remote Desktop that has been updated pretty regularly.?
mscott003 I am in the same boat as you. Teams was working perfectly now for the 8 months we've been using it on WVD and all the sudden support desk tickets started one day. A few days later nearly every user cannot use their webcam while on the WVD host using FSLogix for a non-persistent environment. I have users that are using a persistent desktop in WVD who are experiencing the issue as well. Very frustrating. I've also checked all the same settings as you mentioned as well as the Microsoft.WindowsCamera appxpackage.
I hope someone has some answers because I'm in need of a fix, and fast!
I have opened a ticket with MS. Getting the run around at this point. Worked with the WVD engineer who was very helpful but determined everything is setup right. Verified that the webcams is being redirected to the host as it works in the Camera app and in the Teams Web Online.
Reassigned the ticket to the Teams group who knows ZERO about WVD and wants to delete Teams cache... blah blah...
Explained that a new user can sign in with no profile and still have this issue. 50 users on 10 Session hosts do not all have corrupt profiles.
So frustrating
mscott003 thank you very much for sharing your progress with the support team. I was going to open a ticket yesterday but didn't. Sounds like it may not be much help but I've exhausted nearly every brain cell on ideas to fix this. My frustrationsand struggles are nearly identical to what you have described.
Are you on the Spring 2020 WVD workload or are you still running on Classic? Our main WVD workload is on the classic experience; however, I created a host pool with a couple hosts in the Spring 2020 workload late yesterday and could replicate the issue every single time. I'm getting extremely frustrated.
Just a thought I had this morning and will be working on today.....I've been testing on "fresh images" that were images I created and store in the Shared Image Gallery. Perhaps there is something in my Golden Image that is not jiving well. I've started to create a new Windows 10 Enterprise 2004 (non multi-session) build from the marketplace to create a persistent desktop and am going to test the Teams video there; I'm also creating a brand new Golden Image using the marketplace Windows 10 2004 multi-session + M365 Apps to test.
I can let you know how that goes if you are interested.
May want to follow this one too. Same issue:
Microsoft Teams webcam over RDP no longer working - Microsoft Tech Community
- Just wanted to chime in - same boat as everyone else. Host pool with multiple VM's, Win10MultiSession 20H2, everything was working fine in Teams until the mid-end of December. Tried multiple fixes, camera will not work with Teams. Works fine in Camera app within Win10, also works just fine with Zoom - it appears this issue is isolated 100% to the Teams app.
I'm feeling for you right now! "They" changed something and will not admit to it and only point their finger to the 'one liner' in the deployment documentation station video isn't support; however, it worked for almost 10 months for us....then one day it did not. So frustrating beyond belief. The biggest pain about this whole WVD deployment has been the Teams app....never thought I'd say that.
After a month long support ticket with Microsoft, supplying them gobs of logs and data, this is the response I get:
" I completely understand your concerns and that is why we highlighted you case to our Technical Advisors to see if there was anything that can be done to get this working. however as the article states, our Advisors also reiterated the same that for WVD media optimizations will have to be enabled."
No need to express further how I feel about that!
What gets me, is that it works fine in Zoom - so should I push my users to an inferior, non-365 app in order for them to conduct business? You'd think if Zoom worked fine that Teams would be fine as well... I've tried a few other apps that utilize the camera within our WVD instances and the ONLY one so far that doesn't work properly is Teams... that's just not right, they need to get this resolved sooner than later!
