Forum Discussion
WVD - Teams Camera stopped redirecting
I have opened a ticket with MS. Getting the run around at this point. Worked with the WVD engineer who was very helpful but determined everything is setup right. Verified that the webcams is being redirected to the host as it works in the Camera app and in the Teams Web Online.
Reassigned the ticket to the Teams group who knows ZERO about WVD and wants to delete Teams cache... blah blah...
Explained that a new user can sign in with no profile and still have this issue. 50 users on 10 Session hosts do not all have corrupt profiles.
So frustrating
mscott003 thank you very much for sharing your progress with the support team. I was going to open a ticket yesterday but didn't. Sounds like it may not be much help but I've exhausted nearly every brain cell on ideas to fix this. My frustrationsand struggles are nearly identical to what you have described.
Are you on the Spring 2020 WVD workload or are you still running on Classic? Our main WVD workload is on the classic experience; however, I created a host pool with a couple hosts in the Spring 2020 workload late yesterday and could replicate the issue every single time. I'm getting extremely frustrated.
Just a thought I had this morning and will be working on today.....I've been testing on "fresh images" that were images I created and store in the Shared Image Gallery. Perhaps there is something in my Golden Image that is not jiving well. I've started to create a new Windows 10 Enterprise 2004 (non multi-session) build from the marketplace to create a persistent desktop and am going to test the Teams video there; I'm also creating a brand new Golden Image using the marketplace Windows 10 2004 multi-session + M365 Apps to test.
I can let you know how that goes if you are interested.
We are using the Spring 2020 Release
We have 3 Host Pools. 1 with 10 Session Hosts, and the other 2 only have 1 session host. The problem magically started happening on all of them around December 3.
I am complying with all the ridiculous requests that the Teams Support has asked me to do but so far we have gotten no where.
I am absolutely flabbergasted. I just created a brand new Golden Image with Windows 10 Enterprise 2004. Created a new personal persistent WVD host pool, added a brand new host with the new image, Installed teams directly from Teams in the browser, launched Teams thinking "there's no way this isn't going to work." Well, guess what...STILL NO VIDEO. It sees my camera but it's black.
I'm getting very, very angry
I failed to mention, as a way "around" this issue that is impacting all of my users, I did end up quickly implementing the WVD Media Optimization for Teams. Have you done this?
It was no quick and easy task because we use FSlogix with Profiles and OfficeProfiles. Teams somehow was installed in the users %APPDATA%\Local\Microsoft\Teams folder which is not the "machine wide" installation which is in program files. I wrote a script to uninstall per user teams and clear the %APPDATA%\Local\Microsoft\Teams folder. Installed the WebRTC plugin, downloaded a fresh Teams msi file and ran it with the ALLUSER=1 ALLUSERS=1 and users could then use their webcams. Well, the majority of them. I have a handful of users who had quicklinks and shortcuts pointing to their local appdata folder instead of program files.
The bad part, and this made a lot of people very angry, the inability to use blurred or digital backgrounds in the Optimized mode. Also screensharing limitations....overall though, I will say the video feed is significantly smoother with little or no delay.
Can't have it all I tell ya.
We are using the machine wide install.... Per their request. I just uninstalled and installed it with those exact parameters and the same thing...
They then had me capture some logs I did not know about and sent it to them. There was some info in there that looked odd for the Device listing on the camera. I will keep you updated:
Thank you for sharing the data with us, I would request you to please share the following Diagnostics and Get Logs with me . Please Find the procedure of getting the logs below:
Please clear the cache before getting the logs.
To get Diagnostics logs:
• Please follow the below combination of keys to get diagnostic logs.
• Login to your teams effected account
• Reproduce the issue
• CTRL + ALT + SHIFT + 1
• multiple files will be downloaded
• Please zip them and share with usTo get Get Logs:
• Login into teams app
• reproduce the issue
• open the application tray at right bottom corner of the screen
• right click on teams
• click on get logs
• save the logs and share it with us