Forum Discussion
WVD - Teams Camera stopped redirecting
I'm feeling for you right now! "They" changed something and will not admit to it and only point their finger to the 'one liner' in the deployment documentation station video isn't support; however, it worked for almost 10 months for us....then one day it did not. So frustrating beyond belief. The biggest pain about this whole WVD deployment has been the Teams app....never thought I'd say that.
After a month long support ticket with Microsoft, supplying them gobs of logs and data, this is the response I get:
" I completely understand your concerns and that is why we highlighted you case to our Technical Advisors to see if there was anything that can be done to get this working. however as the article states, our Advisors also reiterated the same that for WVD media optimizations will have to be enabled."
No need to express further how I feel about that!
What gets me, is that it works fine in Zoom - so should I push my users to an inferior, non-365 app in order for them to conduct business? You'd think if Zoom worked fine that Teams would be fine as well... I've tried a few other apps that utilize the camera within our WVD instances and the ONLY one so far that doesn't work properly is Teams... that's just not right, they need to get this resolved sooner than later!
I know, it is very irritating. I found something out late yesterday that is very intriguing. Evidently, there is ONE of my users out there that still can use the camera in Teams with the virtual background and full functionality....indicating she is not using the Media Optimized mode like everyone else. I have no idea why this user is the only one that works but I'm going to look into it hopefully today....maybe be able to provide some more details to uncover what's going on?
Have you thought about trying to implement the Media Optimization mode in Teams to at least restore video functionality? We must have video capability for our WVD so I was able to quickly implement the Media Optimization mode for teams. The process to do so was straight forward and easy; however, it was the after affects that were extreme pain. Evidently our Help Desk Tech had been reinstalling Teams for people when they had issues. The Tech was not using the correct installation method nor the .msi file but rather the .exe you can download from their Office 365 profile. I had some users that were using the Media Optimized mode and some that weren't. I ended up having to use a powershell script at user login to remove the "per user" install of Teams. Users were still having issues with Teams closing on it's own after a few minutes of use. A couple nights ago I did an overnight deployment that actually worked. Let me know if you have similar issues and I'll save you a ton of time with what the ultimate fix was for this!
