Forum Discussion
WVD - Teams Camera stopped redirecting
mscott003 I am in the same boat as you. Teams was working perfectly now for the 8 months we've been using it on WVD and all the sudden support desk tickets started one day. A few days later nearly every user cannot use their webcam while on the WVD host using FSLogix for a non-persistent environment. I have users that are using a persistent desktop in WVD who are experiencing the issue as well. Very frustrating. I've also checked all the same settings as you mentioned as well as the Microsoft.WindowsCamera appxpackage.
I hope someone has some answers because I'm in need of a fix, and fast!
May want to follow this one too. Same issue:
Microsoft Teams webcam over RDP no longer working - Microsoft Tech Community
I have opened a ticket with MS. Getting the run around at this point. Worked with the WVD engineer who was very helpful but determined everything is setup right. Verified that the webcams is being redirected to the host as it works in the Camera app and in the Teams Web Online.
Reassigned the ticket to the Teams group who knows ZERO about WVD and wants to delete Teams cache... blah blah...
Explained that a new user can sign in with no profile and still have this issue. 50 users on 10 Session hosts do not all have corrupt profiles.
So frustrating
mscott003 thank you very much for sharing your progress with the support team. I was going to open a ticket yesterday but didn't. Sounds like it may not be much help but I've exhausted nearly every brain cell on ideas to fix this. My frustrationsand struggles are nearly identical to what you have described.
Are you on the Spring 2020 WVD workload or are you still running on Classic? Our main WVD workload is on the classic experience; however, I created a host pool with a couple hosts in the Spring 2020 workload late yesterday and could replicate the issue every single time. I'm getting extremely frustrated.
Just a thought I had this morning and will be working on today.....I've been testing on "fresh images" that were images I created and store in the Shared Image Gallery. Perhaps there is something in my Golden Image that is not jiving well. I've started to create a new Windows 10 Enterprise 2004 (non multi-session) build from the marketplace to create a persistent desktop and am going to test the Teams video there; I'm also creating a brand new Golden Image using the marketplace Windows 10 2004 multi-session + M365 Apps to test.
I can let you know how that goes if you are interested.
We are using the Spring 2020 Release
We have 3 Host Pools. 1 with 10 Session Hosts, and the other 2 only have 1 session host. The problem magically started happening on all of them around December 3.
I am complying with all the ridiculous requests that the Teams Support has asked me to do but so far we have gotten no where.
