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Aishat's avatar
Aishat
Copper Contributor
Jul 14, 2025
Solved

Client Side Auto Labelling Not Working

Hi All,

  I have configured some rules for client-side auto labelling, sometimes it works, sometimes it does not. It is supposed to upgrade the documents to Protected B. Is anyone else experiencing this or should i be making changes to the configurations? Please see attached.

 

  • Hello Aishat,

    Please check if any of the known issues listed here matches your scenario.

    Known issues with automatically applying or recommending sensitivity labels - Microsoft Support

    If the required license is in place and all the above scenarios are not matching yours, check diagnostics for labels available to the user and content explorer/data explorer to differentiate working and non-working scenarios and troubleshoot further. 

    Hope that helps! 

    Regards,

    PI

    Please mark as solution, if you find the answer helpful. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

2 Replies

  • JoshuaPalmer's avatar
    JoshuaPalmer
    Copper Contributor

    You may have already done this, but have you run your test document against the SIT in question? (Go to the SIT and select Test under the classifiers) it will give you an exact match for the SIT against your test data just in case it's not all testing positive like you'd expect. 

  • Hello Aishat,

    Please check if any of the known issues listed here matches your scenario.

    Known issues with automatically applying or recommending sensitivity labels - Microsoft Support

    If the required license is in place and all the above scenarios are not matching yours, check diagnostics for labels available to the user and content explorer/data explorer to differentiate working and non-working scenarios and troubleshoot further. 

    Hope that helps! 

    Regards,

    PI

    Please mark as solution, if you find the answer helpful. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

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