Forum Discussion
Can´t Sign confidential documents
Hello,
I have a problem. I want to send confidential contracts to customers for signing with Adobe DocuSign. This contracts have a label "confidential" from purview and are encrypted. But now the customer cant sign the contract with DocuSign because of the encryption. Is there a way that they can sign the document? We must encrypt the documents because compliance reasons and ISMS.
Thank you.
2 Replies
When a document is labeled Confidential with encryption in Microsoft Purview, it becomes RMS protected, meaning the file is encrypted and can only be opened by users with explicit permissions. Because of this, external tools such as DocuSign cannot decrypt or modify the file. DocuSign requires full access to insert signing fields and apply the digital signature, which is not possible on an encrypted document. The only supported approach is to temporarily remove or downgrade the label to a non encrypted version before sending the document for signing. After the customer signs the document, the confidential encrypted label can be reapplied for storage and compliance purposes. Hope this helps!
When a document is labeled Confidential with encryption in Microsoft Purview, it becomes RMS‑protected. This means the file is encrypted and can only be opened by users who have explicit permissions.
Because of that, external tools like DocuSign cannot decrypt or modify the file. They need full access to inject signing fields and apply the digital signature, so the signing process simply won’t work on an encrypted document.
The only workable approach today is to temporarily remove or downgrade the label (to a non‑encrypted version) before sending the file for signing. After the customer signs it, you can re‑apply the confidential/encrypted label again for storage and compliance.
Hope this helps :)
