Forum Discussion
Partner credits (billing profile redemption): Cost Analysis shows $0 everywhere
Hi all,
I'm a Microsoft partner (MAICPP, Partner Success Core) and I'm stuck on cost visibility for the Azure credit benefit. Has anyone run into this with the new redemption model?
Redeemed the $2,400 Azure credit in Sep 2026 through the new Partner Center flow, where credits are deposited directly onto an MCA billing profile.
No separate "sponsored" subscription was created. The credit sits on the billing profile and applies to the subscriptions under it.
The subscription runs Azure DevOps and Microsoft Fabric.
The problem
Billing profile > Payment methods > Azure credits shows the credit as Active, with about $320 already consumed (balance around $2,079).
Cost Analysis shows $0.00 for everything, at both subscription scope and billing account scope. Services appear in the breakdown, but every value is zero and Actual cost shows "--".
So the credit is clearly being drawn down, but I can't see what is consuming it.
What I already know / tried
I know Cost Analysis doesn't show credits themselves, but it should still show pre-credit usage cost for an Azure plan subscription.
The older threads about Sponsorship subscriptions (MS-AZR-0036P) and microsoftazuresponsorships.com seem to describe the legacy model, not this one.
I've seen that Microsoft documents a "Transactions" view on the credit resource for MAICPP credits issued after Aug 1, 2026, but I'm still checking it.
Questions
Has anyone on the new billing profile model seen Cost Analysis stay at $0 while credits were consumed? Did it eventually fix itself?
Where did you finally get per-resource usage? The credit Transactions page, the usage CSV on the invoice, the Cost Details or Consumption APIs, or a support ticket?
If you opened a billing ticket, what did support say? Is this expected or a bug?
Any tips for budgets or alerts while credits are active, so usage doesn't burn silently?
Thanks!
1 Reply
You are seeing the credit balance decrease, while both subscription- and billing-scope Cost Analysis remain at zero, so the credit is active but the usage reporting path is not exposing the underlying charges. Azure credits and Cost Management are separate: credits do not appear as negative costs in Cost Analysis. For an MCA credit resource, first open Cost Management + Billing, select the billing profile, then review Credits > Transactions; that view should show the consumed amount. For resource-level detail, set Cost Analysis to the subscription scope, remove filters, choose Actual cost, and group by Resource. Also request a Cost Details export for the same UTC dates. Allow up to 48 hours and 8–24 hours for later MCA usage. If Transactions show consumption but the Cost Details file is empty after that window, open a billing support case with the billing-profile, credit-resource, and subscription IDs.
