Forum Discussion
Send Desk365 Ticket information to Azure DevOps
I am trying to send ticket data from Desk365 Helpdesk software to Azure DevOps. I am having trouble with what the Callback URL should be.
Any ideas what URL I should be sending the Desk365 data to in order to create a workitem (Feature) in A specific Azure DevOps project?
Thank you in advance!
4 Replies
To send Desk365 ticket data to Azure DevOps and automatically create a work item (e.g., Feature), your webhook Callback URL must point to the Azure DevOps Work Items REST API endpoint for your organization and project.
I got it to work in Postman but for some reason it is not working from Desk365. I am using all the same settings as Postman. Just keep getting webhook failed.
Ok...thank you. I will give it try.
Thank you...I have it working in Postman but for some reason it is not working from Desk365.
I am using the same request body and callback URL. The logs in Desk365 just say Webhook failed so that isn't much help. Not sure if I am missing something in the header.
I am using Content-Type, Authorization and x-api-key (Desk365 API Key) in the Header.
