Forum Discussion

hmmmm1's avatar
hmmmm1
Copper Contributor
Sep 28, 2026

Send Desk365 Ticket information to Azure DevOps

I am trying to send ticket data from Desk365 Helpdesk software to Azure DevOps.  I am having trouble with what the Callback URL should be. Any ideas what URL I should be sending the Desk365 data...
azure
devops
Kidd_Ip's avatar
Kidd_Ip
MVP
Sep 29, 2026

To send Desk365 ticket data to Azure DevOps and automatically create a work item (e.g., Feature), your webhook Callback URL must point to the Azure DevOps Work Items REST API endpoint for your organization and project.

 

https://learn.microsoft.com/en-us/rest/api/azure/devops/wit/work-items/create?view=azure-devops-rest-7.1&tabs=HTTP

 

https://docs.github.com/en/authentication/keeping-your-account-and-data-secure/managing-your-personal-access-tokens

 

https://learn.microsoft.com/en-us/previous-versions/azure/devops/integrate/previous-apis/wit/overview?view=tfs-2017

 

 

  • hmmmm1's avatar
    hmmmm1
    Copper Contributor
    Oct 09, 2026

    I got it to work in Postman but for some reason it is not working from Desk365.  I am using all the same settings as Postman.  Just keep getting webhook failed.

  • hmmmm1's avatar
    hmmmm1
    Copper Contributor
    Oct 04, 2026

    Ok...thank you.  I will give it try.

    • hmmmm1's avatar
      hmmmm1
      Copper Contributor
      Oct 09, 2026

      Thank you...I have it working in Postman but for some reason it is not working from Desk365.

      I am using the same request body and callback URL.  The logs in Desk365 just say Webhook failed so that isn't much help.  Not sure if I am missing something in the header.

       

      I am using Content-Type, Authorization and x-api-key (Desk365 API Key) in the Header.