Forum Discussion
The new commerce platform documentation conflicts that caused extra charges
We are a Microsoft CSP and we have placed an order in December 2021 as one year annual commitment. At the time, we got charged for the whole order value which was fully paid upfront afterwards. By e...
We completed the migration as per Microsoft's encouragement to move legacy clients to their new commerce experience. However we were not given any prior warning or consent that the pricing for the new experience would differ from the legacy price until the end of our subscription. This lack of information has put us in a challenging position.
As a partner we always encourage our customers to early adopt Microsoft latest solutions and technologies. We are counting on Microsoft's understanding and assistance in finding a solution together. Our partnership has always been valued and we trust that with cooperation we will be able to navigate through this situation.
JillArmour
Community Manager
Community ManagerAsherNierman FYI