Forum Discussion
The new commerce platform documentation conflicts that caused extra charges
What made you feel compelled to migrate the customer to NCE? I knew of companies that purchased 1Y legacy CSP subscriptions in the 4th quarter of 2021 so that they could essentially defer migrating to NCE for almost a year.
Doesn't the URL you linked below even talk about pricing? I know that there were almost a billion NCE communications from Microsoft and almost a dozen changes to timelines and procedures, but I have to feel like Microsoft covered almost all foreseeable scenarios pretty thoroughly during this (lengthy) process.
I know that, in the indirect channel, we covered all of this information ad nauseam with partners. This seems like you assumed pricing would remain the same even though favorable pricing is a huge reason why companies held on to traditional (legacy) CSP for so long. Luckily, these types of conversations won't be happening for much longer.
We completed the migration as per Microsoft's encouragement to move legacy clients to their new commerce experience. However we were not given any prior warning or consent that the pricing for the new experience would differ from the legacy price until the end of our subscription. This lack of information has put us in a challenging position.
As a partner we always encourage our customers to early adopt Microsoft latest solutions and technologies. We are counting on Microsoft's understanding and assistance in finding a solution together. Our partnership has always been valued and we trust that with cooperation we will be able to navigate through this situation.
- JillArmour
Community Manager
AsherNierman FYI
