Forum Discussion
"We are preparing a mailbox for this user"
Certainly, here are some additional troubleshooting steps you can try:
1. Check Service Status: Ensure there are no service disruptions occurring in Office 365. You can check the service status through the Office 365 admin portal or the Microsoft website.
2. Verify Licensing: Make sure the license you assigned to the new account is active and not experiencing any issues.
3. Try PowerShell: Attempt to create a new mailbox using PowerShell. This may provide additional information about what could be wrong. You can use the New-Mailbox command in PowerShell to create a new mailbox.
4. Check Network Connection: Ensure your internet connection is stable and there are no restrictions affecting communication between your Office 365 tenant and Microsoft services.
5. Verify Admin Permissions: Ensure you have adequate admin permissions to create a new mailbox. Sometimes issues can arise if admin permissions are not configured correctly.
6. Check Email Aliases: Make sure there are no alias conflicts or confusion in the email settings that might hinder mailbox creation.
7. Review Activity Logs: Check the activity logs in the Office 365 admin portal to see if there are any error messages or suspicious activities related to mailbox creation.
8. Try from Different Device: If possible, try creating the mailbox from a different device or browser. Sometimes issues can be related to a specific device or browser.
If after trying these steps the issue persists, you may need to continue waiting for a response from Microsoft or try contacting them again for further assistance.
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