Forum Discussion
"We are preparing a mailbox for this user"
If anyone have this issue (like I had today 🙂 ) Check the AD attribute mailNickname is mentioned correctly. Ideally it should match samaccountname
I have an account doing this, User account was created in AD last Thursday. All other parts of the account are working just fine, but the mailbox has been showing the preparing mailbox message since then. I thought surely to god that it would have completed the process over the weekend. What is worse is the support representative that contacted me seems to be clueless about the issue. I just reported it as an issue, hopefully whoever picks that ticket up will know what to do. Also Microsoft if you read these posts, when I create a ticket and specify I want to work with you through email, Don't call me. I was out of the office and I sure as hell wasn't going to give you my personal cell phone number.