Forum Discussion
"We are preparing a mailbox for this user"
Hello, Is anyone else experiencing "We are preparing a mailbox for this user" for a newly created account in the admin center of office 365? We are experiencing this behavior for both in-cloud ac...
For others having this problem, make sure that all of the features of the licensed product are turned on for that user. For example, if you get the error message when a user is licensed for a mailbox under a MS 365 plan, go to that plan in the admin center under Billing => licenses => MS 365. Click the user's name. You'll see a list of all the features of that plan that can be activated. Turn on the ones related to the mailbox use. (ie Office apps, Exchange online, etc.)