Forum Discussion
Service Requests
Not sure Why Microsoft will not let you call an engineer anymore when a Service Request is Opened. Also not sure why they Will not let you add notes to the Tickets. Very Poor "Feature" they chan...
There is no Call me button "after" the ticket has been opened. When I opened the ticket I added a LOT of notes and screen shots. 2 different engineers I talked to did not look at the notes or screen shots. Only after Opening a Ticket to ask for my ticket to get escalated after 7 days, Then I got a call for the 2nd ticket and ask for a manager to contact me. After he looked at the info I provided he provided a solution that worked. Microsoft needs to allow notes to be added to a ticket. It would be VERY nice to see the Microsoft notes as well. Maybe at least a transcript of the Ticket when it is completed.
My experience was also good but i liked the old way where you got a email when it was a good time to call or ask a question.