Forum Discussion
Service Requests
Not sure Why Microsoft will not let you call an engineer anymore when a Service Request is Opened. Also not sure why they Will not let you add notes to the Tickets. Very Poor "Feature" they chan...
I can attest that the last 2 support tickets I opened claimed I would be called back within 30 minutes. I know it is just an estimate but the 1st was over 4 hours, and the 2nd was the next day! So an estimate something a little closer to the truth would be appreciated.
In general my experience with support is good, but I agree that the new way of creating service requests is a step back