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Service Request links not working anymore
Hi Guys, Since this morning i'm unable to click on the New service request and View service requests anymore. The hyperlink is gone. Somebody removed the hyperlinks by accident?
Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.
Thanks,
Anne
any news on this, i cannot get to a service request i logged last week to be able to prompt for an update
Hi Tanya, this issue has been fixed. Could you please send us a screenshot of what you're seeing so that we can investigate?
Thanks,
Anne
- Every time I click on View Service Requests from either the left nav or the home page link, the attached fly out appears which does not give me an option to view 'existing' service requests.
- Anne Michels - the problem I believe is that any old tickets created prior to the new experience were not showing. I have just created a new one and now when I go to View Existing Requests, I can see the newly created one. So going forward I think we are OK.
Hi Tanya,
There are some customers who currently are experiencing a limited support functionality that might not allow them to see their support history or to open multiple tickets. We're working on bringing this functionalty back to all customers soon.
Thanks,
Anne
