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Nutmegman28's avatar
Nutmegman28
Copper Contributor
Feb 17, 2026

Onedrive sharing not working for one user

There is only one user who cannot share with anyone external or internal. I have checked everything, they are a site owner, a site admin, a site member, we have no restrictions on sharing, it works for others. I made a new site just for them as the only admin, they still cannot share. They have been removed and re-added 5 times. We have a microsoft support ticket and they don't even seem to know the issue. What can I do? 

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1 Reply

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Feb 18, 2026

    This situation is particularly complex, as the standard causes such as site permissions, membership roles, and tenant-wide sharing restrictions have already been eliminated. When OneDrive sharing fails for a single user despite all configurations appearing correct, the underlying issue is typically linked to account-level policies, licensing assignments, or directory inconsistencies, rather than site-specific settings.

     

    May try to locate the following areas:

     

    1. Licensing & Service Plans

      • Verify the user’s license includes OneDrive for Business and that the service plan is enabled. Sometimes a disabled service plan (e.g., SharePoint Online) blocks sharing.

    2. Directory / Profile Issues

      • A corrupted Azure AD profile or mismatched UPN can cause persistent errors. Re-adding the user doesn’t always clear this if the directory object itself is misconfigured.

    3. Sharing Policy Conflicts

      • Even if tenant-wide sharing is allowed, check if there are per-user restrictions applied via Conditional Access, Information Protection labels, or custom policies.

    4. Hidden Blocked State

      • Occasionally, a user’s OneDrive site collection is in a blocked or orphaned state. Running Get-SPOSite and Set-SPOSite via PowerShell can confirm if sharing is disabled at the site level for that user’s personal OneDrive.