Forum Discussion
Onedrive sharing not working for one user
There is only one user who cannot share with anyone external or internal. I have checked everything, they are a site owner, a site admin, a site member, we have no restrictions on sharing, it works f...
This situation is particularly complex, as the standard causes such as site permissions, membership roles, and tenant-wide sharing restrictions have already been eliminated. When OneDrive sharing fails for a single user despite all configurations appearing correct, the underlying issue is typically linked to account-level policies, licensing assignments, or directory inconsistencies, rather than site-specific settings.
May try to locate the following areas:
1. Licensing & Service Plans
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- Verify the user’s license includes OneDrive for Business and that the service plan is enabled. Sometimes a disabled service plan (e.g., SharePoint Online) blocks sharing.
2. Directory / Profile Issues
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- A corrupted Azure AD profile or mismatched UPN can cause persistent errors. Re-adding the user doesn’t always clear this if the directory object itself is misconfigured.
3. Sharing Policy Conflicts
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- Even if tenant-wide sharing is allowed, check if there are per-user restrictions applied via Conditional Access, Information Protection labels, or custom policies.
4. Hidden Blocked State
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- Occasionally, a user’s OneDrive site collection is in a blocked or orphaned state. Running Get-SPOSite and Set-SPOSite via PowerShell can confirm if sharing is disabled at the site level for that user’s personal OneDrive.