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Chris54's avatar
Chris54
Copper Contributor
Jan 03, 2024

locked out of account

Hi,

 

I've locked myself out of my business account. I'm the only admin and have multi factor auth enabled. I have a new phone and the authenticator app no longer works so can't get a code or a push notification to the app, there is no backup (because I'm an idiot). I can't delete/add the account from the authenticator app because it wants me to use a code from the authenticator app which doesn't work. 

 

I can't log into the portal to submit a case due to this issue. I've tried calling and sat on hold over 6 hours, I don't believe those calls are ever answered at this point. 

 

Does anyone know of a way to get in touch with support via email/chat/etc., or have any idea how I can fix this issue?

 

Thanks for any help, I know this is my fault. 

 

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