Forum Discussion
Keep users from using personal office 365 account
As long as you are granting them Full Access on the shared mailbox, you can simply create new Outlook profile with just the Shared mailbox added in it. Follow the standard process of adding an account, enter the shared mailbox address and when prompted for credentials make sure they provide their own creds. If you need detailed instructions check here: https://www.michev.info/Blog/Post/1507/how-to-add-a-shared-mailbox-as-additional-account-in-outlook
Or for WAM-enabled Outlook versions: https://www.michev.info/Blog/Post/2025/how-to-add-a-shared-mailbox-as-additional-account-in-outlook-2016-build-8431-and-above-on-windows-10-1709-and-above
Hi robertdh
Shared mailboxes are only accessible both from a licensing perspective and a functionality perspective via an individuals licensed mailbox.
As such there typically used for secondary email requirements of individuals or subset of individuals as opposed to acting as there primary email function.
You may need to look at send as / send on behalf of to try and accomplish what you need.
Hope this helps
Hi Paul, thanks for your reply.
I am using send as / send on behalf of and that all works like a charm so there is nothing wrong with shared mailboxes.
I just want to keep the users to sent mail from their own Microsoft account
