Forum Discussion
I need to speak to a person at Microsoft
Firstly, I don't know if this is the correct place to ask, if not, I apologise, and would be greratful if I could be directed to the correct medium.
So.....
*** I am writing this on behalf of someone else ***
His account has been locked after he had been hacked and infected with a virus, and Microsoft will not unlock it. However, they have decided (today) to take his money for his 365 subscription, that he can't use, and doesn't want.
When looking for a way to cancel it, the answer is log-in to his account and cancel it himself. BUT, he can't log in because the account is locked.
He has tried looking for a phone number to speak to someone, but cannot find any.
He has tried looking for a Live Chat, but, (if it exists) it is only available after he logs in.
He just wants to cancel the subscription, and get a refund.
Can someone please give me a contact number - preferably in the UK, but any English speaking representitive, in any countrty will do.
Thanks,
2 Replies
You can contact Microsoft customer service through the Microsoft Support Portal or by calling business support at (888) 319-8920.
Online Support & Chat
• Go to the Microsoft Page.
• Sign in with your Microsoft account.
• Type your issue or "Chat with an agent" in the search bar.
• Click Contact Support or Get Help, select your specific product and category, and choose the web chat option.
Phone Support
• Business & Sales Support Number: Call (888) 319-8920 (Available Monday through Friday, 6:00 AM to 6:00 PM PT).
• Global Numbers: For regional numbers outside the U.S., check the Microsoft Global Customer Service Numbers.
Business and School Accounts
• Non-admin users must contact their internal IT administrator for help.
• Administrators can sign in to the Microsoft 365 Admin Center to open a support ticket or request a callback.
https://www.microsoft.com/en-us/microsoft-365/support?msockid=3e0d7f7b5ff86ff727316b425ee46e35
