Forum Discussion
Global Administrator role removed by partner reseller
In addition to reseller relationship, it appears your (ex-)partner also have delegated roles in your tenant. To remove these roles, have your account elevated to Global Admin again, and then navigate to O365 Admin portal > Settings > Partner relationships > select the old partner > click "Remove Roles".
This will only remove their delegated roles, but to completely remove the reseller authority, "they" will need to https://docs.microsoft.com/en-us/partner-center/remove-a-relationship.
I did not want to remove the partner roles as it is the partner responsibility to end partner subscription and partner relationship from their side.
I did buy my subscription at a Partner Reseller more than 7 years ago. That was a mistake as this partner's support was not able to perform. It was also about 25% more expensive than direct subscription from Microsoft.
I did start the process on partner relationship removal at 22nd December and on Monday 4th January partner relationship was finally removed.
This was with excellent help from Microsoft Billing support. They did send an e-mail to partner support: "This customer wants to cancel the subscription with you, please help to cancel the subscription in your system immediately, if cannot, please give me the reason! Thanks!"
That made my day! So now everything is working fine!