Forum Discussion
Custom DNS records missing
On one of our client tenants we've just noticed that all our custom DNS records have dissappeared. Has anyone else experienced this? Is there a way to track if this was a use who did this o...
We are a Microsoft partner and have seen this happen several times for multiple customers. I believe it is related to running the setup wizard again where it wipes out and resets all DNS records. It should definitely KEEP any custom records during this process. I am working on the issue again this morning. With the last customer, we moved them back to GoDaddy DNS hosting so it won't happen again. I also noticed you cannot add any custom SRV records to the 365 DNS.
Just be careful clicking the "DNS Management" option when working with a domain. While it seems like this is where you should go to manage DNS, it takes you back through the setup wizard for a domain that is already in the "Setup Complete" status.