Forum Discussion
Custom DNS records missing
Happened to me this week also. Wednesday, 11am, all records disappeared. Funny thing was the tech on the other end of the phone could not see the new records as was adding back and after about the 4th new custom records, the system would delete all again when I added a 5th record.
Only way to make it work was to re-run the dns setup wizard - as done when you first set up your account.
The thing that upsets me the most is that MS claims this is not possible - as if it has never happened before and tried to pin it on me. I was in the car driving when it happened and I am the only admin for our organisation.
Dion Phillips This just happened to me. I opened a support ticket in a panic. However, here is what I did. We used the old Admin experience, then went through the wizard again. Then the custom DNS records became visible again. When we first visited the domain config using the new admin experience is said that no Office 365 features were assigned to the domain. That is pretty interesting as this is the DEFAULT domain. Wow. Now, if I visit the new admin experience it prompts me to run the wizard again, which I am not going to do. Using the old admin experience lets me both view and edit the custom records, and we have a lot in there. Even though I just opened the ticket and saw this, they closed the ticket. I am not sure how to proceed with my Ticket #20035523. Can someone else from Microsoft pipe in here? Pernille-Eskebo
