Forum Discussion
Cannot change the email address from the portal myaccount.microsoft.com for any user
This page is intended for end users, and they are not in control of what their email addresses, admins are. Otherwise everyone would be able to set himself as CEO@company.com.
If you are an admin, you can change the email address for a user from the M365 admin center or the Exchange Admin center.
I agree with you that for End users this shouldn't be available to be modified, but my request/complian is that the Email Address value, even if it is changed in other place, it does not change; the email address value is the same as the first time it was created.
Let me explain the scenarios:
Scenario 1
Your are an Admin with all the permissions over the tenant, and you want to change the name of a user from "Christian Alejandro Romano" to "Christian Romano", you go to change it on Azure AD or if Hybrid, from AD on-premise, and it syncs cross all over Office Portals and everything is ok!
Scenario 2
Your are an Admin with all the permissions over the tenant, and you want to change the Email Addres from Christian.romano@contoso.com to Christian.Romano@fabrikam.com ; yo go to Exchange Online or if hybrid to AD and you change it, it syncs over all Office services except for the portal myaccount.microsoft.com
Again my complain/request is to make this field to be available to sync/change the value for the same one it has as PrimarySmtpAddress on Azure AD or Exchange Online.
As I told before, I open a ticket with Microsoft 365 Support Team and they told me that by design this field cannot be changed/sync to the same one that the user has as PrimarySMTPAddress or Email Address Field.
If it was created as Christian.romano@contoso.com it will remains like that on the portal Myaccount.microsoft.com, even if the email address will no longer exists, the workaround is to create a new user and move all the things from the old one to the new one...
Hey Christian Romano Corona ,
I am pretty sure it is just a replication thing, I just tested the same in my environment. The email address field in myaccount.microsoft.com is being picked from Primary SMTP address/ UPN if user doesn't have a mailbox. It did take around 2 hours for the change to appear.
Here is a screenshot prior and after changing PrimarySMTP address :
Sorry for missing out on capturing the entire screen, but the screenshot is from myaccount.microsoft.com page. I have tested this for couple of cloud only users but it should work in case of synced identities as well. If you don't see the change even after waiting for 24 hours, I guess you will have to get the ticket reopened with Microsoft.
