Forum Discussion
Tudrg
Jan 08, 2019Copper Contributor
Admin account with uncontactable IT Contractor
Folks,
I have an issue with our office365 accounts. We employed a contractor to migrate our old email accounts to office365 some years ago.
Unfortunately this contractor is now gone bankrupt and is uncontactable.
My problem is I have no access to the admin account to make any changes.
How do I go about getting access to this account with MS?
Cheers
I have an issue with our office365 accounts. We employed a contractor to migrate our old email accounts to office365 some years ago.
Unfortunately this contractor is now gone bankrupt and is uncontactable.
My problem is I have no access to the admin account to make any changes.
How do I go about getting access to this account with MS?
Cheers
- Hi,
You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-left-company/3c42b05d-8753-4ed5-a6db-bef0229c04f9
Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?
Best, Chris
- Hi,
You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-left-company/3c42b05d-8753-4ed5-a6db-bef0229c04f9
Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?
Best, Chris- TudrgCopper ContributorThanks Chris for the quick response. Is there a phone number, online chat etc that I can use to relay this information.
Cheers- Sure is! You can go through the virtual assistant here to get the phone number
https://support.microsoft.com/en-us/contact
Or phone numbers are her
https://docs.microsoft.com/en-gb/office365/admin/contact-support-for-business-products?redirectSourcePath=%252farticle%252fContact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b&view=o365-worldwide&tabs=phone
Hope that helps!
Best, Chris