Forum Discussion
Solved
Admin account with uncontactable IT Contractor
Folks, I have an issue with our office365 accounts. We employed a contractor to migrate our old email accounts to office365 some years ago. Unfortunately this contractor is now gone bankrupt and...
- Hi,
You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-left-company/3c42b05d-8753-4ed5-a6db-bef0229c04f9
Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?
Best, Chris
Hi,
You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-left-company/3c42b05d-8753-4ed5-a6db-bef0229c04f9
Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?
Best, Chris
You will need to raise to Microsoft Support for this as you’ll need to submit PII information. They will be able to trace your tenant based on the domain?
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-admin-left-company/3c42b05d-8753-4ed5-a6db-bef0229c04f9
Assuming this contractor was the only person with a global admin account? No back door admin accounts or anyone else assigned that role?
Best, Chris
- Thanks Chris for the quick response. Is there a phone number, online chat etc that I can use to relay this information.
Cheers- Sure is! You can go through the virtual assistant here to get the phone number
https://support.microsoft.com/en-us/contact
Or phone numbers are her
https://docs.microsoft.com/en-gb/office365/admin/contact-support-for-business-products?redirectSourcePath=%252farticle%252fContact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b&view=o365-worldwide&tabs=phone
Hope that helps!
Best, ChrisThanks Chris, ill get onto this now.
Thanks for all your help.
