Forum Discussion
A little confused by multi-tenant organization and teams
I've recently set up a Multi Tenant Organization with two Tenants, and set a few users to sync between the two.
They all show up correctly in the opposite tenant users list in the admin centre, though sometimes it takes a while.
Some seem to be added to the global address directory, but not others (I think possibly the first I added was, later additions are not).
But most crucially, they do not seem to come up as people to do teams chats with, which is the most required feature.
I'm guessing there is something I haven't set correctly, or some manual sync I am not running, but the example videos all seem to stop at showing that the user has appeared in the other tenant as a member, there's nothing showing how to then make use of this fact (such as including them in a teams chat).
Can anybody point me in the right direction?
2 Replies
Make sure Cross-Tenant Synchronization is fully set up and running correctly.
-> Check if the Global Address List (GAL) is updating or try a manual sync.
-> Verify Teams settings to allow cross-tenant chats.
-> Review any privacy settings that might block users from appearing in search.
-> If it's still not working, check Microsoft docs or force a sync using PowerSheTry the following:
- Verify User Sync Settings: Ensure that user synchronization is properly configured in the Microsoft 365 admin center. Users should be synchronized as B2B collaboration users with a userType of "member". This is crucial for Teams functionality.
- Check Cross-Tenant Synchronization: Make sure cross-tenant synchronization is enabled in Microsoft Entra ID. This will automate the creation, updating, and deletion of B2B collaboration users across tenants.
- Add Users to Teams Chat: To add users to an existing Teams chat, follow these steps:
- Open the chat in Teams.
- Click on the "Add people" button at the top right of the chat window.
- Enter the names or email addresses of the users you want to add.
- Select the appropriate names and confirm to add them to the chat.
- Share Chat History: When adding users to a chat, you can choose how much of the chat history to share with them. Make sure to select the appropriate option so they can see the relevant history.
- Check Permissions: Ensure that the users have the necessary permissions to join the chat and access the shared resources.
