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FamWan's avatar
FamWan
Copper Contributor
Jun 16, 2026

The computer is connected to WiFi, but the browser cannot be opened.

My Windows laptop shows a solid WiFi connection with full signal strength, and other devices on the same network are working without issue, but all web browsers including Chrome and Edge are unable to load any webpages. I have already tried restarting the router, running the network troubleshooter, and flushing the DNS cache, but the problem persists and I suspect it might be related to a recent Windows update or a proxy configuration error.

2 Replies

  • ulrichburke's avatar
    ulrichburke
    Copper Contributor

    Dear FamWan

    Need a bit more detail to help you.  "And other devices on the network are working without issue", can these other devices load webpages OK, or does the problem affect them too? What version of Windows are you running? When you say 'proxy', do you mean VPN? (I ask this because when I'm on my VPN, there's batches of sites that won't load.  Might be the same prob., reason's too long to put unless I know you've got the same prob!)  

    What error messages are you getting? That would help me a lot!  I want to help, but need some of the above details otherwise it's too vague, too many possible answers.

    Yours respectfully,

    Chris.

  • CynthiaWhite's avatar
    CynthiaWhite
    Copper Contributor

    Perhaps your guess is correct. I encountered a similar situation on my Windows 11 computer before, caused by not disabling the proxy before my most recent shutdown. After making the following changes in the settings, my network returned to normal:
    Under Automatic proxy setup, ensure Automatically detect settings is toggled ON.
    Under Manual proxy setup, ensure a proxy server is toggled OFF.