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Laptop Studio 2 Windows Hello PIN Subsystem Smartcard Error
Authentication via Windows Hello PIN is not working. The error message says: ‘An error has occurred in the Smartcard subsystem.’ However, I am not using a Smartcard and do not wish to use one. I checked the Device Manager to see if there was a driver for the Smartcard that I could uninstall, but there isn’t one. After looking at the services and stopping the ‘SmartCard’ service, the option for the PIN in User Account Control is no longer displayed. Can anyone help me with this problem? Cheers Ben
Windows 10 end of support on Surface Studio
I've searched this forum but couldn't find any comments on this. Am I the only one that is really angry? I bought a Surface Studio from a Microsoft Store in 2019 for the princely sum of just over $4,000, the most expensive PC I've ever bought. Only five years later and today I received the anticipated notification that Windows 10 is soon to go 'end of support' and a reminder that my PC *still* is capable of upgrading to Windows 11. How is it possible that Microsoft made the decision to leave their own hardware behind when they created Windows 11? I have always argued that the renowned Apple stability is due to the fact that they make both the hardware and the software, but apparently Microsoft don't care about their own hardware. The warning, incidentally, came will the helpful suggestion that perhaps I should replace my PC with something capable of running Windows 11. I can tell you what that *won't* be. Anyone else out there in this position?
Surface Studio Pen Keeps Opening Brush Window in Photoshop
Hello, I use a Microsoft Surface Studio to draw in Photoshop. However, my Surface Slim Pen constantly opens the Photoshop brushes window whenever I first touch my pen to the screen surface. I have tried disabling I am hoping someone know how to stop this from occurring. I have the latest version of Photoshop, ran the Surface diagnostic toolkit, checked the surface drivers health through Surface app, and have the latest Windows updates installed. I have already gone into the control panel and unchecked "Enable press and hold for right-clicking" (this did not solve the issue). Thanks!
Surface Laptop Studio - No WiFi - Intel(R) Wi-Fi 6 AX200 160MHz
Hi All, I have a Surface Laptop Studio with a defective WiFi. For two months i struggle with this device, after suddenly the WiFi option disappeared. I have tried uninstalling the wifi device, installed latest drivers, latest windows updates, still the issue persist. I don't believe is a hardware issue, since i managed to revive it few times but after few hours it disappears again. I manage to revive it by randomly toggling these values and restarting the computer afterwards: Any ideas?
Surface Studio 2 +
Hi All, Any advice or guidance on the below will be very much appreciated: One of my customers is looking to prepare a corporate image based on Windows10 with WMI list for Surface Studio 2 +. They are looking for WMI list allowing them to use their PowerShell cmd. Happy to share the exact command if needed if you are using Surface studio 2+. Many thanks
Surface Studio disconnected display - how to reconnect
When I am using my docking station, I generally disconnect the actual Surface device window and use my larger monitors. However, after I disconnected the Surface devices display in the display tools, I can't figure out how to get it back to re-display it. The result is, when I'm not using the docking station, the screen will not display. How would I get the screen to start displaying again> Larry
12 volt car charger for Surface Studio
I’m in Australia so not sure if it makes a difference when talking 12 volt. Currently have a Griffin Surface 12 volt plug for my Surface 6 rated at 30 watts. Given the i7 Studio comes with a 102 watt brick has anyone found a reliable car charger for the Studio? I have one of these portable power stations with a 300 watt Australian plug on one end that works great for powering all sorts of devices under 300 watts. I was hoping this would work as it is overload, over heat, under power load protection but it’s not pure sine wave. so not sure if that matters.
Boot Loop
I have a Surface Studio that is new and recently deployed. According to the user over the weekend the Surface started rebooting in a boot loop. It doesn't appear to be directly related to an OS corruption as it doesn't matter what you attempt to boot to the boot loop continues. I was going to reset it by running data eraser and recovery but neither one will boot. Secure Boot is disabled as is all boot devices except for USB storage. Still nothing. Am I missing something or am I stuck?
surface studio 2 not charging
HI, anyone else have an issue with the latest win11 updates which stop the laptop charging. This was working earlier today then after latest updates the laptop does not charge. I have tried 3 different power supplies, charger connected in all different angles etc but no joy. Light is solid white when the laptop is on but batt symbol shows no charging. After laptop powers off the white light on the charger goes off. Is this correct? My SP3 light stays on until battery is charged.. Its box fresh so really don't want to have to go for a repairGhost Keystrokes/Touches and Stuck Keys on Surface Studio 2
I am working with a customer who has purchased two SS2s, and both have the same issue when connected to the Surface Dock 2. After a few minutes, the system will start detecting input (seems like touch input) in random places, and the keys on the keyboard will type erroneously. Often, it will start typing double letters (for example, dog would be ddoogg) and adjacent letters. This occurs with both of our SS2s, which are brand new, and we have confirmed the issue with two Surface Dock 2 units. We have not tested with the Surface Dock 1. We have not had any issues with using the standard charger and a USB-C Hub rather than the Surface Dock. We also have multiple Surface Books (the majority of our fleet) which have no problem with these docks. I initially expected this to be a heat-related issue, but the SS2 stays quite cool even when stress testing. It has something to do with the input drivers or actual hardware when connected to the dock. I appreciate any assistance, and I will be contacting technical support as well.
