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Welcome to the Copilot for Microsoft 365 Small and Medium Business community!
Following the success of our Early Access Programs for enterprise and small and medium business, Microsoft Copilot for Microsoft 365 has expanded to all customers, and the 300-seat minimum requirement has been removed. To learn more, check out the official Microsoft 365 blog Expanding Copilot for Microsoft 365 to businesses of all sizes by Jared Spataro, Corporate Vice President, Modern Work & Business Applications. With this, we are excited to announce the launch of the Copilot for Microsoft 365 small and medium business (SMB) community! This community is a hub where SMB customers can congregate and share information to explore the power and possibilities of Copilot and Microsoft 365. This Copilot SMB community is an open and collaborative space where you can connect and learn from other SMB customers using Copilot. In this space, you can expect access to exclusive resources, best practices, and monthly community calls to hear from the Microsoft 365 product teams in real time. You can start taking steps to learn about how Copilot works, understand licensing and technical requirements, and get familiar with new capabilities by visiting https://aka.ms/Copilot/SMB, your one stop shop for Copilot for Microsoft 365 small and medium businesses. Meet your colleagues in our upcoming SMB community call on 1/30 Tuesday 12:10-1pm PT at: https://aka.ms/SMBCommunitycallTiffanyLeeJan 16, 2024Microsoft2KViews3likes0CommentsCopilot Missing from M365 Portal
From one day to the next, Copilot Chat disappeared from the portal on one of our small clients' accounts. It's available and working in all other Copilot applications, but it simply disappeared from the Office portal. This is a premium business subscription without a Copilot license. The user has two PCs, and the problem occurs identically on both. No changes have been made. Community, do you have any ideas or suggestions on what the problem might be? Thanks187Views2likes3CommentsMicrosoft 365 Copilot + SharePoint
Our organization recently purchased Microsoft 365 Copilot licenses for all of our employees. One of the major tasks that we would like to utilize Copilot for is analyzing and summarizing documents on SharePoint. However, there are a couple of issues that we hope Microsoft is developing fixes for. There appears to be a data limit. If a file is too large, then we get a message, "I'm sorry, the size of this file is beyond my response limit. Select a file smaller than 150 MB and try again." We often have files that are beyond the 150 MB limit and it's very important to us for Copilot to analyze documents larger than 150 MB. It appears Copilot can analyze multiple, separate files at the same time. However, Copilot creates an output for each individual file rather than combining them. In other words, 1 summary for the first file, a second for the second, etc. Both issues are related. Basically, we need Copilot to analyze/summarize larger files. Beyond the 150 MB limit. Is this something that Microsoft is developing? Also, if we ask Copilot to analyze separate files, is Microsoft developing a solution where Copilot will combine the output?mcheathamAug 22, 2025Copper Contributor357Views2likes8CommentsWhat the latest Copilot enhancements mean for Small and Medium-sized Businesses
Hey Everyone! Brenna Robinson, GM for Microsoft 365 small and medium sized businesses, discusses what these latest announcements on the next wave of Copilot could mean for you, highlighting some of the most impactful enhancements. No matter your business size, I highly recommend the read here! Would love to hear your thoughts!GabeHoSep 16, 2024Former Employee300Views2likes0CommentsWork tracking ability
Hi, I am curious, if its possible to track the working time and tasks with Copilot, so that it recoginezes how long I am working on a document (in general all changes are documented with time, thus this data could be extracted for this) and registeres these time in an e.g. excel sheet as working time on a day incl. stateing the document and at best even recognizes, for which customers this document was created. If I work on different documents for different customers on one day, I expect Copilot to document all these documents with the time for a customer and for the relevant day. At best, whenever I am not working on a document, it would be nice, if Copilot could ask what task I am performing and document this too - in Case of Teams Meeting, the time should be also documented and related to the customer and working day. Contrary to usual employees, I want to controll myself with Copilot in detail with regard to the time I spend on different things/tasks and document them, to help me with the time tracking incl. detailed information, for the purpose of charging customers for the work done on basis of the measured working time. Also this would be very helpful to increase efficacy of work and maybe identify time thieves. Unfortunately, I haven't yet found a time tracking tool that is convenient for me and ideally records the working hours for tasks from the planner. In general you always have to manually specify the tasks done (which is actually already given in the planner, but I need to repeat it) and I find that a bit annoying. If working on several documents in a block, often the entire working time is recorded, but it can't be broken down into the times required for the individual documents afterwards. Finally the working time recorded should be compared with the planned working time in the planner and gives me an information, how much time is left acc. to the planner to perfom a task. I have great hopes, that Copilot could help in recording the working times and tasks as simply as possible (i.e. automatically when editing a document), but at the same time in detail. Is that a conceivable idea and can Copilot cover such task? Thank you very much in advance for any thoughts about this.Nicolemedwiss4youAug 02, 2024Copper Contributor626Views2likes0CommentsHow capable is CoPilot really
I am 1 week into using Copilot. I got ambitious and asked it to do the following. After defining 5 projects in detail including Name, Due Dates, Effort; I asked copilot to find all the relevant information on these projects which were all very recent and then perform the following tasks. 1. Create OneNote pages for each project with detailed notes, links, images and ideas for each project. 2. Block out my calendar in 2 hour blocks with some other restraints to complete the projects on time. CoPilot managed to impressively fail in all of this. All I got was a reworded, rehash of what I had already told it basically so I can go and do the work myself. I then thought it was the way I had written the prompt and trying both CoPilot and then ChatGPT 4 to write me a suitable prompt, I generally got even worse results. I then simply tried to get a summary of information on one of my projects written into a OneNote page, I did this through Copilot in OneNote and I got the following response... "I'm sorry, but I am not able to access your emails or SharePoint. I am a chat-based AI Assistant and my capabilities are limited to the chat box. Is there something specific you are looking for that I can help you with." Right now, CoPilot seems about as useful as Siri!! Apart from word salad it cannot seem to produce anything of use? I really hope it is just me, as I really want to get the most out of it, but already feeling like I spent $500+ on 12 months of frustration.NeilPoultonApr 26, 2024Copper Contributor737Views2likes1CommentHallucinations with copilot in Word
Hi, I've been working with copilot in Word drafting and editing documents, primarily professional development materials. I was under the impression that i could direct copilot to search the web when asking it to draft or rewrite a passage, but apparently that's not true. I found that copilot actually can't access the web while working in Word, but it doesn't tell you that. Instead it hallucinates quotes, statistics and citations. Please LMK if I am misunderstanding this situation.LBrem1205Apr 02, 2024Copper Contributor2.1KViews2likes1CommentUse of Copilot as bot for Ticketing solutions
Does it support API integrations for custom ticketing workflows?AbimbolaMar 15, 2025Copper Contributor172Views1like2Comments- ArthurhudsonFeb 18, 2025Copper Contributor193Views1like2Comments
Copilot in Outlook - email draft error
The user encountered an issue when attempting to create a draft in Outlook using Copilot. Despite being able to use the coaching function without any problems, an error message appeared when he tried to create an email message, as shown in the attached screenshot. Note: The user has already tried rebooting the PC and app, and using a shorter prompt. Is there a solution for this problem?y_sDec 18, 2024Copper Contributor138Views1like1Comment
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