Forum Discussion

siastolf's avatar
Sep 08, 2025

Copilot Missing from M365 Portal

From one day to the next, Copilot Chat disappeared from the portal on one of our small clients' accounts.
It's available and working in all other Copilot applications, but it simply disappeared from the Office portal.
This is a premium business subscription without a Copilot license. The user has two PCs, and the problem occurs identically on both. No changes have been made.
Community, do you have any ideas or suggestions on what the problem might be?
Thanks

3 Replies

  • siastolf​ you talk about the Microsoft 365 Business Premium license and Copilot Chat?

    Please have a check on:

    • Browser cache
    • Did you try Edge or Chrome browser to open Copilot Chat in the browser?
    • License rollout, check the options you activated (and deactivated) when rolling out M365 Business Premium license to this and other users
  • MiikaRaseko's avatar
    MiikaRaseko
    Copper Contributor

    Have the same issue, some of our users are reporting that Copilot disappeared from Microsoft 365 portal. Copilot seems to have disappeared from Teams too.

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