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URGENT: Tenant Lockout, Without Global Admin Access for 2 Weeks – Existing Case Not Escalated
Can a Microsoft moderator please initiate or verify escalation to the Data Protection/Tenant Recovery team and contact me privately for our service request number? Our healthcare practice has been unable to regain Global Administrator access to our Microsoft 365 tenant for approximately two weeks. We have already opened a support case, completed the verification steps requested by Microsoft, contacted support multiple times, requested escalation to the Tenant Recovery/Data Protection team, and requested to speak with management. Despite all of this, we still do not have administrative control of our tenant and have not been given a clear path to resolution. This is now a serious business continuity and security concern for our organization. We are not requesting a standard password reset or routine Dynamics 365 support. We need assistance with restoring administrative control of our Microsoft 365/Entra tenant. Can a Microsoft moderator please help verify that our case has been escalated to the appropriate Data Protection/Tenant Recovery team and contact me privately so I can provide our existing service request number and any ownership-verification information needed? We are happy to provide all case details privately. I do not want to post sensitive tenant, account, or company security information publicly. At this point, we urgently need someone within Microsoft to take ownership of the escalation and help us regain Global Administrator access.
Can Copilot handle repeatable account reviews, or do SMBs need agents?
Hi everyone, I’m trying to better understand how small and medium-sized businesses are using Microsoft 365 Copilot for recurring business-review workflows. A pattern I see often is account or customer review prep. For example, a team may manage dozens of customers, merchants, partners, vendors, or locations. Every month or quarter, someone needs to pull performance data, summarize what changed, create slides or a short report, recommend next actions, organize the files, and send follow-up notes. For those of you using Copilot in a small or mid-sized business: - Is Copilot enough for this kind of recurring workflow using Excel, PowerPoint, Word, Outlook, Teams, OneDrive, and SharePoint? - Where does the process still become manual or hard to repeat? - Do you need to handle many accounts/customers/locations in one run, or is one at a time enough? - How important is history tracking across months or quarters? - Would automatic OneDrive or SharePoint organization be useful so each account has a durable review history? - What would make AI-generated summaries, slides, and action plans trustworthy enough for executive or customer-facing use? I’m especially interested in the business-user perspective: account managers, customer success teams, sales/partner managers, operations teams, and small business leaders who prepare recurring reviews or performance updates. For context, we recently built a Microsoft 365 Marketplace agent focused on merchant QBR preparation, but my broader question is about the workflow pattern: what do SMB users actually want Copilot or workflow-specific agents to do when recurring review work spans data, slides, files, and follow-up? Curious how others are approaching this.
Best practices using CoPilot with Data from NetSuite and using NetSuite AI reports
At a small business that has access to readonly reports from NetSuite for retail inventory etc. Is there an existing MCP server that is available that can be easily integrated (no-code). Alternately, within CoWork, is there a plug-in that has skills and connectors for NetSuite that I can potentially search for and re-use through community or third party licenses.
All scheduled prompts failing — "couldn't be completed" error — Power Platform provisioning issue?
I'm hoping someone from Microsoft or the community has seen this. All my scheduled prompts are failing at execution time with this error: "This scheduled prompt couldn't be completed. It will be retried during the next scheduled run." Key facts: M365 Copilot license on a direct Business subscription The same prompts run correctly in Copilot Chat Even the simplest scheduled prompt fails: "List emails I received in the past 5 days. No analysis needed — just the list." The scheduling UI works fine — prompts appear in the Active list with correct schedules Failure is at execution time. Retries also fail. Admin-side investigation already completed: Power Platform environment: Ready No DLP policies in the tenant No admin toggle for scheduled prompts exists in M365 admin center (noted as unusual) Org-level optional connected experiences: enabled User-level optional connected experiences toggle absent (consistent with org locking it On) The absence of an admin toggle for scheduled prompts in the M365 admin center is the one thing that stood out — I wonder if this indicates the feature wasn't fully provisioned when the Copilot license was applied. Sharing here in case this is a known issue or others are experiencing the same. Any insight from Microsoft engineers or others who've resolved this would be appreciated. I am a small business teaching copilot and we are supposed to demo scheduled prompts on Monday and the failure of over 25 scheduled prompts over the past four days isn't a great sign.
Copilot as a junior collaborator
I’m using Copilot in Word with OneDrive/SharePoint version control. Copilot should be able to act as a constrained collaborator identity: always editing with Track Changes on, never accepting changes, and operating under existing SharePoint permissions. Version history already provides rollback, and the controlling author retains full authority. This would enable true collaboration without increasing risk and mirrors how teams already work with junior editors. This conversation documents a real legal/financial drafting workflow where this capability would materially improve Copilot’s value.Send Emails from Chat using Copilot Studio Work IQ Mail (Preview)
I tested the new Work IQ Mail Preview tool in Copilot Studio and built a simple scenario where an agent can draft and send emails directly from chat using a natural language command. The idea is simple. A user first asks the agent to draft an email, then reviews the generated response, and finally sends it by typing the command "Send the email with the above response". For this test I created a simple agent called WorkPulse Assistant. The agent helps users draft professional emails and optionally send them using the Work IQ Mail MCP tool. I added the Work IQ Mail Preview tool from the Tools tab using Model Context Protocol MCP. Insert screenshot here showing the Work IQ Mail tool configuration. In the chat, the user can ask something like: Write an email to John about rescheduling tomorrow's meeting to Friday. The agent generates the email draft and informs the user that the email can be sent from chat. Insert screenshot here showing the generated email draft. After reviewing the draft, the user types the command Send the email with the above response. The agent then calls the Work IQ Mail tool and sends the message. Insert screenshot here showing the email sent confirmation. The first time the tool is used, Copilot Studio prompts the user to authorize the Work IQ Mail MCP connection. Insert screenshot here showing the connection prompt. This scenario shows how Copilot Studio agents can go beyond answering questions and perform real actions. Users can draft emails, review them, and send them directly from a conversational interface. I would be interested to hear if others are experimenting with Work IQ tools such as Mail, Teams, or Calendar in Copilot Studio.
