URGENT: Tenant Lockout, Without Global Admin Access for 2 Weeks – Existing Case Not Escalated

Can a Microsoft moderator please initiate or verify escalation to the Data Protection/Tenant Recovery team and contact me privately for our service request number?

Our healthcare practice has been unable to regain Global Administrator access to our Microsoft 365 tenant for approximately two weeks.

We have already opened a support case, completed the verification steps requested by Microsoft, contacted support multiple times, requested escalation to the Tenant Recovery/Data Protection team, and requested to speak with management. Despite all of this, we still do not have administrative control of our tenant and have not been given a clear path to resolution.

This is now a serious business continuity and security concern for our organization. We are not requesting a standard password reset or routine Dynamics 365 support. We need assistance with restoring administrative control of our Microsoft 365/Entra tenant.

Can a Microsoft moderator please help verify that our case has been escalated to the appropriate Data Protection/Tenant Recovery team and contact me privately so I can provide our existing service request number and any ownership-verification information needed?

We are happy to provide all case details privately. I do not want to post sensitive tenant, account, or company security information publicly.

At this point, we urgently need someone within Microsoft to take ownership of the escalation and help us regain Global Administrator access.