Can Copilot handle repeatable account reviews, or do SMBs need agents?

Hi everyone,

I’m trying to better understand how small and medium-sized businesses are using Microsoft 365 Copilot for recurring business-review workflows.

A pattern I see often is account or customer review prep. For example, a team may manage dozens of customers, merchants, partners, vendors, or locations. Every month or quarter, someone needs to pull performance data, summarize what changed, create slides or a short report, recommend next actions, organize the files, and send follow-up notes.

For those of you using Copilot in a small or mid-sized business:

- Is Copilot enough for this kind of recurring workflow using Excel, PowerPoint, Word, Outlook, Teams, OneDrive, and SharePoint?

- Where does the process still become manual or hard to repeat?

- Do you need to handle many accounts/customers/locations in one run, or is one at a time enough?

- How important is history tracking across months or quarters?

- Would automatic OneDrive or SharePoint organization be useful so each account has a durable review history?

- What would make AI-generated summaries, slides, and action plans trustworthy enough for executive or customer-facing use?

I’m especially interested in the business-user perspective: account managers, customer success teams, sales/partner managers, operations teams, and small business leaders who prepare recurring reviews or performance updates.

For context, we recently built a Microsoft 365 Marketplace agent focused on merchant QBR preparation, but my broader question is about the workflow pattern: what do SMB users actually want Copilot or workflow-specific agents to do when recurring review work spans data, slides, files, and follow-up?

Curious how others are approaching this.