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Microsoft Teams Blog
3 MIN READ

Additional Voice Features for the New Year

Paul Cannon's avatar
Paul Cannon
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Dec 05, 2018

As we close out the calendar year, we have 4 important features and enhancements on our roadmap that we promised a year ago. Today we are announcing that Group Call Pickup, Call Park, and Shared Line Appearance will be available before the end of December 2018. Additionally, Location Based Routing moves into preview this December and based upon customer feedback, will be released for general availability next quarter. Let’s review each feature and how they can enhance your calling experiences in Microsoft Teams.

 

Group Call Pickup (GCP) is an enhancement to the current call group feature that enables users to create custom groups and have colleagues answer their calls when they are not available. To configure, click on your picture in the upper right and select “Calls” and then “Call answering rules”. As an example, I can select “forward my calls” and choose to forward to a call group. Then it’s easy to choose who is in my group and the desired ringing order – call everyone or ring in order. In addition, users in the call groups will also be able to choose to receive full audio and visual notifications for incoming calls in the group. They can also decide what type of notification they want for each group member. Many of our international customers have asked for these enhancements and we look forward to hearing about its usage.

 

Call Park (CP) is used in companies where employees are hard to contact when they are working. Users (such as reception) can assist the caller and help connect them to the at-large employee. When the call comes in, reception (or any user) can park the call by using the “more actions” icon. A unique code will be given to the person who parks the call. An intercom, pager, or even texting can be used to send the code to the target employee. The target employee can then retrieve the call from a Microsoft Teams client using the code provided by the original person answering the call.

 

Shared line Appearance (SLA) is an enhancement to the delegation feature that lets a user choose a delegate to answer or handle calls on their behalf. SLA can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls. The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number. Any one of the delegates can pick up the call. This feature is especially helpful if a user has an administrative assistant who regularly handles the user’s calls.

 

Location-Based Routing (LBR) makes it possible to restrict the routing of calls between VoIP endpoints and PSTN endpoints based on the location of the parties in the call - especially where local regulations require such restrictions. It enforces call authorization rules based on the user’s location policy and their actual location as specified by the administrator. LBR starts public preview this month and subject to user feedback, will become generally available toward the end of CY19-Q1.

 

Together, these four features represent a significant milestone in how calls are handled by Microsoft Teams. Users can now easily add these different ways of working and collaborating based on their company needs. Please let us know which scenarios you plan to use these features for! We expect documentation with further details to be available later in December and we will update this blog with those URLs.

Updated Jan 26, 2021
Version 4.0

24 Comments

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As we close out the calendar year, we have 4 important features and enhancements on our roadmap that we promised a year ago. Today we are announcing that Group Call Pickup, Call Park, and Shared Line Appearance will be available before the end of December 2018. Additionally, Location Based Routing moves into preview this December and based upon customer feedback, will be released for general availability next quarter. Let’s review each feature and how they can enhance your calling experiences in Microsoft Teams.

\n

 

\n

Group Call Pickup (GCP) is an enhancement to the current call group feature that enables users to create custom groups and have colleagues answer their calls when they are not available. To configure, click on your picture in the upper right and select “Calls” and then “Call answering rules”. As an example, I can select “forward my calls” and choose to forward to a call group. Then it’s easy to choose who is in my group and the desired ringing order – call everyone or ring in order. In addition, users in the call groups will also be able to choose to receive full audio and visual notifications for incoming calls in the group. They can also decide what type of notification they want for each group member. Many of our international customers have asked for these enhancements and we look forward to hearing about its usage.

\n

 

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Call Park (CP) is used in companies where employees are hard to contact when they are working. Users (such as reception) can assist the caller and help connect them to the at-large employee. When the call comes in, reception (or any user) can park the call by using the “more actions” icon. A unique code will be given to the person who parks the call. An intercom, pager, or even texting can be used to send the code to the target employee. The target employee can then retrieve the call from a Microsoft Teams client using the code provided by the original person answering the call.

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Shared line Appearance (SLA) is an enhancement to the delegation feature that lets a user choose a delegate to answer or handle calls on their behalf. SLA can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls. The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number. Any one of the delegates can pick up the call. This feature is especially helpful if a user has an administrative assistant who regularly handles the user’s calls.

\n

 

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Location-Based Routing (LBR) makes it possible to restrict the routing of calls between VoIP endpoints and PSTN endpoints based on the location of the parties in the call - especially where local regulations require such restrictions. It enforces call authorization rules based on the user’s location policy and their actual location as specified by the administrator. LBR starts public preview this month and subject to user feedback, will become generally available toward the end of CY19-Q1.

\n

 

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Together, these four features represent a significant milestone in how calls are handled by Microsoft Teams. Users can now easily add these different ways of working and collaborating based on their company needs. Please let us know which scenarios you plan to use these features for! We expect documentation with further details to be available later in December and we will update this blog with those URLs.

","body@stringLength":"4086","rawBody":"

As we close out the calendar year, we have 4 important features and enhancements on our roadmap that we promised a year ago. Today we are announcing that Group Call Pickup, Call Park, and Shared Line Appearance will be available before the end of December 2018. Additionally, Location Based Routing moves into preview this December and based upon customer feedback, will be released for general availability next quarter. Let’s review each feature and how they can enhance your calling experiences in Microsoft Teams.

\n

 

\n

Group Call Pickup (GCP) is an enhancement to the current call group feature that enables users to create custom groups and have colleagues answer their calls when they are not available. To configure, click on your picture in the upper right and select “Calls” and then “Call answering rules”. As an example, I can select “forward my calls” and choose to forward to a call group. Then it’s easy to choose who is in my group and the desired ringing order – call everyone or ring in order. In addition, users in the call groups will also be able to choose to receive full audio and visual notifications for incoming calls in the group. They can also decide what type of notification they want for each group member. Many of our international customers have asked for these enhancements and we look forward to hearing about its usage.

\n

 

\n

Call Park (CP) is used in companies where employees are hard to contact when they are working. Users (such as reception) can assist the caller and help connect them to the at-large employee. When the call comes in, reception (or any user) can park the call by using the “more actions” icon. A unique code will be given to the person who parks the call. An intercom, pager, or even texting can be used to send the code to the target employee. The target employee can then retrieve the call from a Microsoft Teams client using the code provided by the original person answering the call.

\n

 

\n

Shared line Appearance (SLA) is an enhancement to the delegation feature that lets a user choose a delegate to answer or handle calls on their behalf. SLA can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls. The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number. Any one of the delegates can pick up the call. This feature is especially helpful if a user has an administrative assistant who regularly handles the user’s calls.

\n

 

\n

Location-Based Routing (LBR) makes it possible to restrict the routing of calls between VoIP endpoints and PSTN endpoints based on the location of the parties in the call - especially where local regulations require such restrictions. It enforces call authorization rules based on the user’s location policy and their actual location as specified by the administrator. LBR starts public preview this month and subject to user feedback, will become generally available toward the end of CY19-Q1.

\n

 

\n

Together, these four features represent a significant milestone in how calls are handled by Microsoft Teams. Users can now easily add these different ways of working and collaborating based on their company needs. Please let us know which scenarios you plan to use these features for! We expect documentation with further details to be available later in December and we will update this blog with those URLs.

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me!"},"localOverride":false},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"MVP","color":"0069D4","icon":null,"rankStyle":"FILLED"},"User:user:17767":{"__typename":"User","id":"user:17767","uid":17767,"login":"Luca 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Additional Voice Features for the New Year","moderationData":{"__ref":"ModerationData:moderation_data:961555"},"body":"

Hi VFXPro 

\n

the second ring feature is now present in Teams.
Best. Luca

\n

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Does anyone have the link for Microsoft Teams roadmap 2019/2020?

 

Would like to see whats on the roadmap.

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I agree with you, if we can't have Teams ring on the PC/Speakers while having a headset call, that is a TERRIBLE break in user experience.  Our customer service team will be freaking out.  Hopefully, Teams can split these 2 sound requirements.

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Further to Ryan Helmer When a call comes in and the default device is headset, the notification ringtone comes through on the headset. I would assume most staff dont wear their headsets all day, this is something that needs attention. Either let us specify the notification device (e.g. speakers) or allow us to select multiple ring devices. We miss so many calls because of this. 

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Looking through these comments, it seems that Teams still needs a fair amount of maturation (and perhaps architectural tweaking) before replacing SfB as a phone system. The collab stuff may be better, but that's a tough sell if basic functions like transfer to voicemail aren't there, and other basic features have a confusing/poor UX (clicking a default mobile number initiates a Teams call).

 

Comments like \"have to open the full Teams client to get call control back when needed\" are also troubling: if you're doing significant work elsewhere in Teams and have to context switch at the application level rather than the OS or physical device level, it undermines efficiency. It's also concerning that the expectation of dialtone-level reliability is sitting on top of and at the mercy of a heavyweight, frequently updated app.

 

Please please please... make sure the fundamentals are solid. Background blur is cool tech, but it's a nonstarter when you can't do something as simple as transfer to voicemail.

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Can I add this feature for my clients at <a href=\"https://www.smsinbd.com\">SMSinBD</a>?

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Hi Luca Vitali -- our design for Group Call Pickup in Teams does differ from Skype for Business - which leveraged the use of a pickup code. However, circling back with the team - this was done deliberately after a lot of discussion with major customers and understanding a lot of products that are in-market today. Here are the major points backing our implementation of modern Group Call Pickup

\n

 

\n

 

\n\n

Hope this helps! As always thanks so much for the feedback, and please feel free to reach out to us anytime.

\n

 

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What we call \"Team Call\" in Skype for Business is renamed Group Call Pickup (GCP) in Teams.
This feature rename is not a great idea in my opinion, could only create more confusion in customers.
The REAL Call Pickup in Skype for Business is still missing.

\n

Regards

\n

Luca

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Please add the option to send someone to voicemail so receptionists can forward a call directly to an executives VM box without disrupting the employees or customer with endless rings.

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It would be good if the call control components could be undocked while on a call that floats above all other apps.  Its a pain in the proverbial to have to open the full Teams client to get call control back when needed.

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