As we close out the calendar year, we have 4 important features and enhancements on our roadmap that we promised a year ago. Today we are announcing that Group Call Pickup, Call Park, and Shared Line...
Updated Jan 26, 2021
Version 4.0
Blog Post
Hi Luca Vitali -- our design for Group Call Pickup in Teams does differ from Skype for Business - which leveraged the use of a pickup code. However, circling back with the team - this was done deliberately after a lot of discussion with major customers and understanding a lot of products that are in-market today. Here are the major points backing our implementation of modern Group Call Pickup
- The top factor for low-usage in GCP in general is that users forget the code. You have a code per group, and if you have multiple groups which is very typical, you would have to remember multiple codes. It worked for people who pick-up calls frequently, but not for those that need to do that occasionally. Adding a bit of complexity in scenarios (picking up a targeted call or a secondary group call) made it impossible for most users to adopt.
- Due to the code management and other factors, GCP has always been a tenant-admin controlled feature. There was great desire for a user-driven experience in terms of setup and management.
- Providing a modern user experience involved bridging the gap conceptually between Team Call and GCP - as most users seemed to be using Team call anyway
Hope this helps! As always thanks so much for the feedback, and please feel free to reach out to us anytime.