Forum Discussion
Domain matching despite business verification rejection
Hi everybody, I want to give you my experience with registering as a MS Partner. Both the business and the Domain part of the process failed for 6 weeks. I even had everything deleted and tried again. I continually received these form messages with no description as to why it wasn't "matching" or why they could not verify my company information. I then changed the MS information to exactly match the CASE for both the Company name and email. On my EIN, the company name was in all caps. Once I made the company name all caps, it was a match and automatically approved. Once I changed the email to match the format of the email on the domain registration receipt (looks like this @GetAdaptiveIT.com), the domain was instantly approved. I hope this helps!
So, finally it appears that the domain name I had matches, but now they say the address does not match the profile:
"
Dear Partner,
Thank you for your email. I am afraid that the document you have provided does not contain the address that is displayed on your profile account.
Can you send us a recent document that contains the address and company name as they appear on your account?
If unable to provide additional documentation, please update your Profile to match the documents you have already provided.
Please ensure that they are issued within the previous 12 months:
- Domain registration / Domain invoice at registration or renewal that lists Entity/Username and domain as it is stated on your account.
- Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account.
- If not possible to provide additional documentation, please update your account information to match with documents already provided.
- If you are operating as a Sole Proprietor, please update your company name to be your legal name.
Thank you and best regards,
Microsoft Operations "
I doubled checked to see that the address should match. Maybe I should highlight in a screenshot showing the address; it would be helpful if they specifically highlighted the issue, such as the "Rd." is used in this document, but "Road" is on your profile? If I can instantly communicate with the person, maybe this could be resolved in the matter of minutes.
Hi, did you ever solve the problem? I'm going through the same..
Hi everybody, I want to give you my experience with registering as a MS Partner. Both the business and the Domain part of the process failed for 6 weeks. I even had everything deleted and tried again. I continually received these form messages with no description as to why it wasn't "matching" or why they could not verify my company information. I then changed the MS information to exactly match the CASE for both the Company name and email. On my EIN, the company name was in all caps. Once I made the company name all caps, it was a match and automatically approved. Once I changed the email to match the format of the email on the domain registration receipt (looks like this @GetAdaptiveIT.com), the domain was instantly approved. I hope this helps!
- JillArmourMicrosoft
Community Manager
Thank you for posting this!
