In this guest blog post, Stacey Kyler, Managing Director at Zammo, discusses how Zammo Agents in Microsoft Marketplace overcomes the barriers organizations face when trying to implement AI, enabling them to build and deploy AI agents quickly and intuitively.
Artificial intelligence is no longer optional. Customers expect faster service, employees want better tools, and leadership is under pressure to innovate without adding excessive cost or complexity. But for many organizations, especially in government, education, and highly regulated industries, the promise of AI is stalled by one recurring barrier: implementation.
The challenge: AI that’s too hard to deploy
Traditional AI projects often require months of planning, large budgets, and highly specialized development teams. Business users with ideas for automation end up stuck waiting in IT backlogs, and agencies and enterprises that need to scale customer support across languages find themselves burdened with siloed tools, high integration costs, and fragile builds that can’t easily evolve.
The result? A gap between what people expect and the reality organizations deliver.
- Citizens get frustrated when their local government’s digital services fall short of the experiences they get from their bank or favorite retailer.
- Students want multilingual, around-the-clock support, but many universities don’t have the resources.
- Enterprises want to free employees from repetitive tasks, but DIY conversational AI builds often collapse under their own complexity.
The new expectation: enterprise-grade AI without enterprise-level complexity
In today’s landscape, organizations don’t just want AI that works, they want AI that’s easy, secure, and scalable. They need a way to go live quickly, prove value, then expand without starting from scratch.
This is where Zammo and Microsoft come together.
Introducing Zammo Agents
Available in Microsoft Marketplace, Zammo Agents empower organizations to build and launch intelligent AI agents using plain language. No coding. No specialized UI. No six-month development cycle.
Within the Zammo Portal, business users simply describe what they want the Agent to do, and Zammo automates the rest: creating the bot, integrating backend APIs, enabling multilingual capabilities, and deploying across voice and text channels.
Agents are easy to iterate and improve based on business user feedback, while IT teams retain oversight with governance controls and analytics.
Why customers care
With Zammo Agents, organizations can:
- Go live in days, not months – Most AI projects take months or never get past the trial phase because of complexity and a lack of results. Zammo eliminates those barriers, resulting in fast deployment.
- Scale securely – The solution lives inside the customer’s Microsoft Azure tenant, ensuring data ownership and compliance.
- Connect existing systems – Out-of-the-box integrations include Microsoft Teams, Salesforce, ServiceNow, IVR, and many more.
- Serve diverse communities – Multilingual support means customers get help in the language they prefer.
- Ensure accuracy – Retrieval-augmented generation (RAG)-powered bots ground responses in the organization’s data, reducing “hallucinations,” in which LLMs generate incorrect information, and increasing trust.
The business impact is immediate: faster time-to-value, measurable ROI, reduced IT backlog, and improved customer and employee satisfaction.
Powered by Azure
Zammo’s innovation is made possible through deep integration with Azure services, including:
- Azure AI Search – powering RAG for accurate, source-grounded responses.
- Azure Functions and App Service – providing serverless scalability and operational resilience.
- Azure Synapse Analytics – unlocking advanced analytics across usage data.
Because Zammo is available in Microsoft Marketplace as a MACC-eligible managed application, organizations can procure quickly while benefiting from Microsoft’s enterprise-grade security.
Real-world impact
The results speak for themselves:
- Montgomery County, Maryland – The county faced overwhelmed call centers. With Zammo, it launched its first AI chatbot in just five days. The latest version, Monty 2.0, handles 3,000 topics in 140 languages, with over 20,000 conversations logged in under a year. “We could rally together to learn, take risks, listen, and iterate. It wouldn’t have been possible without the strong partnerships we have with Microsoft and Zammo.ai,” said Skyler Grubbs, Change Management Manager, Montgomery County.
- City of Kelowna, British Columbia, Canada – Kelowna used Zammo and Azure OpenAI to build a multilingual chatbot for city services. Residents now get instant, accurate answers in their preferred language. Call volume to the city’s 311 non-emergency information center has dropped significantly, freeing staff to focus on more complex needs.
- Veradigm – In healthcare, Veradigm built Billerbot with Zammo Agents to handle complex billing questions. Staff now spend less time on repetitive inquiries and more time helping patients. Veradigm improved efficiency without needing a big IT project.
As one customer CIO noted: “Zammo and Azure helped us deliver enterprise-grade AI experiences at a fraction of the time and cost. The ROI in our first year was 47X.”
The bottom line
AI doesn’t need to be complicated. With Zammo Agents powered by Microsoft Azure, organizations can meet rising expectations, modernize their services, and scale securely without the burden of long development cycles or heavy IT investments.
From words to working AI Agents, Zammo and Microsoft are redefining what’s possible.
Want to see Zammo Agents in action? Request your no-cost custom demo.
