On Oct 28–29, Carahsoft hosted Ultimate Partner LIVE at their incredible Reston, VA facility — a high-impact, two-day experience designed to empower ecosystem partners to lead through change. With keynotes from top Microsoft leaders, immersive workshops, and a curated executive audience, this wasn’t just another conference — it was a strategic accelerator for the future of partnering.
Here are the top 7 insights from Ultimate Partner LIVE Reston
1. Microsoft’s vision: Ecosystem leadership in action
The event kicked off with a powerful keynote from Craig Abod, President of Carahsoft, who reminded attendees to “know the business you're in, and know where you're going.” His disciplined approach to scaling — from $2B to $10B — set the tone for strategic focus and execution. His advice to “take care of your $2K customers, they’ll become $50K customers” was one of the most quoted lines of the event.
Microsoft leaders then took the stage to amplify the momentum:
- Erwin Visser- GM, SCP Channel, challenged attendees to embrace co-innovation, stating, “In 10 years, the world’s top 50 brands don’t even exist yet.”
- Matt Berg- Global Sales Leader, AI Workforce SME&C, emphasized the importance of scaling success through Copilot and secure AI adoption.
- Pat Primavera- Americas ISV Channel Sales Leader Applications and Infrastructure, shared the origin story of Microsoft’s co-sell practices, highlighting how transparency and shared learning fuel ecosystem growth.
Together, their insights framed a clear call to action: the time to build is now, and the future belongs to those who lead with purpose, partnership, and velocity.
2. AI is reshaping the partner ecosystem
AI isn’t just a tech trend — it’s a business revolution. From Copilot to Agentic AI, Microsoft and its partners are leading the charge in redefining how innovation is delivered. Systems integrators (SIs) are at the forefront of AI experimentation, signaling a shift in who drives transformation. The message was clear: “Don’t wait for the next wave. Be the wave.”
3. The lines between partner roles are blurring
The partner landscape is being rewritten. Today, partners play an average of 3.2 roles — ISV, MSP, SI, and more. The traditional definitions are fading fast. The winners will be those who adapt their models to stay relevant as these worlds collide. As one speaker noted, “Modern sales is an ecosystem play.”
4. Relationships are the real currency
Jay McBain- Chief Analyst, Channels, Partnerships & Ecosystems at Omedia & Canalys, nailed it: “The difference between contacts and contracts is the letter R — Relationships.” His “7 Spheres of Influence” framework — advisors, analysts, ISVs, influencers, integrators, peers — was widely referenced as a guide to navigating modern partnerships. Trust and influence are now central to deal-making, and the ecosystem is the engine that drives it.
5. The buyer has changed permanently
Only 5% of buyers are ready to buy now, and 90% will choose from their “Day 1 list.” With 51% of B2B buyers being millennials, early relationship-building is no longer optional — it’s essential. Partners must engage long before a formal buying process begins. The takeaway? If you’re not already on their radar, you’re already too late.
6. The time to build with AI is now
From Copilot to secure chat and Agentic AI, Microsoft’s message was clear: the opportunity to build, launch, and scale new solutions is unbridled. Business-led innovation > tech-led innovation. AI isn’t just about automation — it’s about reimagining how work gets done and delivering real business outcomes. Partners were encouraged to adopt AI-first strategies and start building now.
7. Community beats chaos
Transformation fatigue is real. Burnout is real. But UP LIVE Reston was described by attendees as “the jolt I didn’t know I needed.” Amid the noise of the industry, the event provided a space for authentic conversations, collaboration, and inspiration. From hallway chats to workshops, the energy was electric. The message was clear: community still matters, and we are truly better together.
Special thanks to Craig Abod and the Carahsoft team for their generous support and leadership throughout the event. Carahsoft was honored with Ultimate Partner’s 2025 Partner of the Year Award, recognizing their outstanding commitment to building lasting relationships across the partner ecosystem.
If you missed UP LIVE Reston, you can catch the event recordings here:
