Voices of Healthcare Cloud brings you “Delivering Modern Member Engagement Experiences”
In healthcare, member engagement is still largely fragmented as consumerism in healthcare grows. According to a recent Forrester study, only 22% of insurers have a single owner for overall member experience, and fewer than one-third have journey owners responsible for managing key experiences. For this session, we are excited to discuss the pivotal role service plays in healthcare and how we can reimagine the way you deliver member engagement by knowing your consumers and their needs better. Learn how to: Enable frictionless experiences – transforming connections with consumers to activate and improve health Personalize member experiences and improve agent productivity Unify the agent desktop experience, Contact Center as a Service and Contact Center AI to deliver exceptional service in an all-in-one Digital Contact CenterVoices of Healthcare Cloud: How TX Children's uses Low Code development to improve quality of life
For this session, we are thrilled to have Steve Adamo an Application Architect at Texas Children's Hospital, where he discusses how low code and citizen development have provided quality of life improvements for staff, nurses, physicians, and volunteers. Steve talks through a handful of examples of quality of life improvement solutions that have been implemented and how Texas Children’s is looking to expand citizen development to become a standard option for solutions.Voices of Healthcare Cloud: "Improve Supply Chain to Drive Higher ROI & Patient Satisfaction"
For this session, we are excited to bring you Healthcare industry Subject Matter Experts to share their knowledge on how you can leverage solutions, Microsoft Power Platform, and the Microsoft Cloud for Healthcare to improve your supply chain process, ROI, and patient and provider satisfaction.Voices of Healthcare Cloud brings you “Physician Referral & Relationship Management”
For our next session, we will be joined by Ellary Rose, Healthcare Subject Matter Expert, as she brings a wealth of knowledge around Physician Refferal & Relationship Management. She is going to speak on a handful of industry challenges around referral management such as keeping referrals in house, processing external referrals and how to manage physician relationships to acquire their referrals.Voices of Healthcare Cloud brings an “Overview of MS Cloud for Healthcare & Human Centered Design"
For our next session I am going to be joined by Jake Thompson, Sr Business Application Specialist in Health and Life Sciences, to share with you an overview of Microsoft Cloud for Health and hopefully demystify “what it is”. We will also discuss how Microsoft can partner with you on approaching and solving business problems with a Human Centered Design.Voices of Healthcare Cloud brings you "Enhance your Employee Experience with MS Viva"
Voices of Healthcare Cloud is a webinar series hosted by myself, Vasu Sharma & Joshua Thompson. My name is Shelly Avery, I am currently a Dir Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vaus is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is an Account Executive for Healthcare. Our goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology. We will be bringing new and creative solutions to you at least once a month so we hope you tune in live or catch the on-demand series after the session is completed.
Transforming Clinical Workflows with Microsoft Dragon Copilot’s Partner-Driven AI Innovations
Healthcare software integration is notoriously complex, demanding technical rigor, regulatory compliance, organizational alignment, and workflow transformation. Clinicians face an overwhelming cognitive load—during a typical primary care visit, a physician may juggle over 150 discrete data points and make a dozen crucial decisions in less than 15 minutes. In this environment, AI must do more than offer intelligence—it must deliver the right information, at the right time, without increasing administrative burden or disrupting the clinician’s focus on patient care. Microsoft is expanding Dragon Copilot by enabling an open ecosystem of developer-built AI solutions for specific tasks and specialties, allowing healthcare organizations to access clinical intelligence at the point of care while further streamlining workflows, reducing administrative burden, boosting productivity, and enhancing revenue integrity. Dragon Copilot’s partner-driven AI extensibility empowers technology providers to deliver specialized solutions directly into clinical workflows, accelerating AI adoption at the point of care and enabling better outcomes for patients and clinicians. By opening Dragon Copilot, Microsoft enables the creation of seamless, scalable solutions that help clinicians reduce administrative tasks and improve patient care. Developers gain an opportunity to collaborate with industry leaders, shape healthcare technology, and deliver impactful AI applications for clinicians and patients. Partner Success Spotlight: Canary Health’s Innovative Solution Canary Speech is a Utah-based, AI-powered voice biomarker health tech company, utilizing patented real-time vocal analysis to screen for mental health and neurological disorders. Canary’s technology swiftly captures and analyzes speech data supporting clinicians in identifying cognitive and behavioral changes. Recently, Canary Speech launched Canary Ambient™, an API-first solution for real-time voice analysis in healthcare and contact centers. This software provides actionable insights from patient-clinician conversations by tracking speech patterns for real-time assessments of cognitive and behavioral health conditions. Canary Speech advances speech and language applications across health systems, payers, and pharmaceutical markets. The collaboration with Dragon Copilot is seamless and secure. Canary Speech receives patient audio—ideally during the encounter—via infrastructure designed to enable HIPAA compliance and newly developed endpoints. Their AI processes the audio, then surfaces summarized cognitive and behavioral assessments using Microsoft’s Adaptive Card framework. These interactive cards appear natively within Dragon Copilot, enabling clinicians to quickly review findings and to initiate follow-up assessments or treatment plans—all without leaving their workflow. The Canary Speech solution with Dragon Copilot is currently and being validated with real clinicians and patients. It demonstrates how Dragon Copilot can share not only encounter audio, but also clinical notes, patient context, and relevant history with trusted partners—expanding the universe of AI-powered insights available at the point of care. How AI Applications Work: Technical Enablement for Continuous Innovation Dragon Copilot’s extensibility framework supports partners in surfacing AI insights and enrichments at multiple points in the clinical workflow: Pre-encounter – Provide AI-generated insights to clinicians before they see the patient, supporting preparation and personalized care planning. During encounter – Surface real-time, contextual recommendations while the provider is examining the patient, ensuring decisions are timely and informed. Post-encounter – Deliver follow-up insights after the clinical note is generated, enabling comprehensive care coordination and outcome tracking. Microsoft’s Adaptive Card framework makes it easy for developers to build interactive platform-agnostic content blocks that integrate directly into Dragon Copilot. These cards support rich text, reference links, action buttons, and in-card feedback, creating a unified and intuitive user experience for clinicians. The following diagram shows the data flow between Microsoft Dragon Copilot and partner endpoints that provides extensions such as Canary, via infrastructure designed to enable HIPAA compliance, access to the encounter audio data. In addition to audio, other data elements such as turn transcript and the clinical note can also be made available to extensions. Driving Innovation Together through Partnership Our commitment to driving innovation through collaboration is sustained by actively engaging with partners and continually analyzing the market to keep our solutions effective and aligned with evolving needs. At this time, we have a growing list of early partners that have signaled interest in bringing their solutions to the point of care, through Dragon Copilot and help to represent the leading edge of healthcare technology, each bringing specialized expertise and transformative solutions to the table. Their work exemplifies how collaborative innovation can address real-world challenges across the care continuum. Artisight’s Smart Hospital Platform, brings hands-free, device-free documentation directly to the bedside. By pairing a clinician’s unique voice profile with their secure RTLS badge, Artisight eliminates logins and shared device interactions to allow care teams to focus on patients, not paperwork. Ambient documentation runs seamlessly in the background, generating accurate clinical notes while freeing clinicians to deliver more meaningful, face-to-face care. This integration streamlines workflows, reduces administrative burden, and drives measurable improvements in efficiency, compliance, and the overall patient experience. Atropos Health is the leader in translating real-world clinical data into personalized real-world evidence (RWE) and insights. Atropos Health is the developer of GENEVA OS®, the operating system for rapid healthcare evidence across a robust network of real-world data. Healthcare and life science organizations work with Atropos Health to close evidence gaps from bench to bedside, improving individual patient outcomes with data-driven care, expediting research that advances the field of medicine, and more. We aim to transform healthcare with timely, relevant real-world evidence. Cohere Health’s prior authorization application automates care requests, eliminating the administrative burden for clinicians and enabling real-time care approvals. Cohere's solution provides critical transparency right at the point of care while collecting relevant clinical documentation, patient summaries, and orders. It shares prior authorization requirements and offers in-the-moment guidance to physicians, helping them secure faster approvals and ensure patients receive the care they need more quickly. Elsevier's ClinicalKey AI delivers fast, reliable clinical insights at the point of care—combining proprietary medical content, leading textbooks, top scientific journals, government publications, and clinical guidelines into one trusted platform. Powered by advanced AI and backed by expert human review, it ensures answers are clinically relevant and backed by research. With privacy built in and citations clinicians can trust, ClinicalKey AI helps healthcare professionals make confident, informed decisions faster. hellocare.ai is a leading provider of AI-assisted virtual care solutions. Headquartered in Clearwater, FL, the company supports more than 80 health systems across the U.S. and is rapidly expanding globally. hellocare.ai helps health systems deliver high-quality, patient-centered care while improving clinical efficiency and staff wellbeing. Its fully integrated platform includes AI-Assisted Virtual Nursing, Virtual Sitting, Patient Engagement, Digital Whiteboard, Digital Room Signage, Ambient Documentation, Hospital-at-Home, Remote Patient Monitoring (RPM), and Digital Clinic, seamlessly embedding into existing healthcare EHRs, infrastructure, and care delivery models to power the next generation of healthcare. Humata Health is revolutionizing clinical clearance, moving beyond the narrow confines of traditional prior authorization to address the entire patient journey, from referrals and specialty drugs to post-acute care. By bringing providers and payers together on a single, shared infrastructure, its technology uses powerful AI and automation to streamline fragmented approvals. This collaborative approach unlocks faster, smarter, and more confident decisions, ensuring patients receive the appropriate care they deserve, exactly when they need it. Driven by a vision to see care move forward, Humata Health is built for yes. Lightbeam Health Solutions helps healthcare organizations manage and scale population health programs to improve performance within risk-based contracts. Leveraging clinical, health plan, and social determinants of health data, Lightbeam identifies and delivers actionable insights to clinicians and patients for proactive intervention. Proven outcomes include quality improvement, risk adjustment accuracy, reduced cost of care and avoidable utilization, and a better experience for clinicians and patients alike. Optum is collaborating with Microsoft to integrate ambient listening technology into clinical settings with Optum Real, helping physicians reduce documentation time and focus more on patient care. This integration supports smarter, real-time clinical workflows through AI-powered automation. Pangaea Data’s AI platform helps close care gaps by finding untreated and under-treated patients – including those who are undiagnosed, misdiagnosed, or miscoded – across hard-to–diagnose conditions. Seamlessly integrated with electronic health record (EHR) systems, the platform processes patient’s medical records along with their conversation with the treating clinician at the point of care, empowering clinicians to address care gaps without disrupting workflows. This enables better outcomes, lower costs through earlier diagnosis, smarter triaging, and more appropriate levels of revenue through faster pre-authorizations and treatment initiation. Built and deployed on Microsoft Azure, the platform ensures full compliance with privacy standards. Press Ganey turns patient-clinician conversations into actionable insights. By analyzing both content and tone alongside patient experience data, the platform helps organizations address concerns early and gives clinicians a more complete understanding of their patients. As AI reshapes healthcare, Regard is working towards its mission to ensure every patient receives exceptional care while giving physicians more time with their patients. Regard’s Proactive Documentation platform reviews all data in the medical record, and from physician-patient conversations, to recommend diagnoses to providers and surface critical clinical context. This diagnosis-first approach delivers accurate documentation at the point of care, supporting both clinical and revenue cycle teams, by ensuring no critical information is missed. Rhyme eliminates prior authorization through touchless workflows and a new sustainable approach to gold carding. They help 89 of the largest hospital systems and over 300 payers work together to process over 5 million auths per year, save millions of dollars, reduce claim denials, lower patient costs, and accelerate time to care. Through these strategic collaborations, Dragon Copilot continues to expand its reach and deepen its impact, supporting a dynamic environment where developers, clinicians, and organizations can thrive. The collective expertise of our partners is not only shaping the future of healthcare technology but also driving meaningful change for patients and clinicians everywhere. Join Us in Shaping the Future of Healthcare AI Enabling partner-driven AI applications into Dragon Copilot ushers in a transformative period of collaborative innovation in healthcare. Through Dragon Copilot’s extensibility framework, we’re accelerating the delivery of clinical intelligence, reducing friction, and ensuring that every provider has the insights they need to deliver the highest quality care. Whether you’re building the next breakthrough AI application or seeking to bring transformative solutions to clinicians worldwide, we invite you to join our community. Ready to shape the future of healthcare AI? Explore our developer resources, connect with our team, and become a Dragon Copilot extensibility partner today. Read through our documentation on how extensions for Dragon Copilot work and how to build your own - https://learn.microsoft.com/en-us/industry/healthcare/dragon-copilot/extensions Check out the sample repo with sample code, and more – https://github.com/microsoft/dragon-copilot-extension-samples Contact mailto:dragon_extensions@microsoft.com Medical device disclaimer: Microsoft products and services (1) are not designed, intended or made available as a medical device, and (2) are not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used to replace or as a substitute for professional medical advice, diagnosis, treatment, or judgment. Customers/partners are responsible for ensuring solutions comply with applicable laws and regulations. Generative AI Disclaimer: Generative AI does not always provide accurate or complete information. AI outputs do not reflect the opinions of Microsoft. Customers/partners will need to thoroughly test and evaluate whether an AI tool is fit for the intended use and identify and mitigate any risks to end users associated with its use. Customers/partners should thoroughly review the product documentation for each tool.
Microsoft expands Azure scalability for Healthcare Organizations
Microsoft has expanded Azure's scalability for running Epic's Chronicles Operational Database (ODB) to 65 million global references per second (GRefs/s). This enhancement, utilizing the new Mbv3 VM series with Azure Boost and Ultra Disk, covers 94% of the Epic market and significantly boosts performance for large health care providers using Epic on Azure.
