Voices of Healthcare Cloud is a webinar series hosted by myself, @Vasu Sharma & @Joshua Thompson. My name is Shelly Avery, I am currently a Dir, Healthcare Specialist for Health and Life Sciences focusing on the largest Payor and Provider customers in the US, Vasu is a Sr Customer Success Manager for Microsoft 365 for Health and Life Sciences & Josh is a Sr Account Executive for Healthcare. The goal of this webinar series is to showcase how Healthcare is seeing positive business and clinical outcomes with cloud technology.
We will be bringing new and creative solutions to you at least once a month, so we hope you tune in live or catch the on-demand recording after the session is completed.
If you want to get direct invites for these sessions, you can let us know by filling out this form.
Hopefully you joined our last few webinars on:
- How TX Childresn uses Citizen Development to provide quality of life impartments
- “My Order” Supply Chain Bot
- Machine Vision Pilot for Central Line Dressing Maintenance
- Optimizing Documentation in the EHR with Ambient AI
- Healthcare Device Manufacturing Inventory Management
In healthcare, member engagement is still largely fragmented as consumerism in healthcare grows. According to a recent Forrester study, only 22% of insurers have a single owner for overall member experience, and fewer than one-third have journey owners responsible for managing key experiences.
This Session happened in the past, please see the recording here
During the session here are the resources that were shared:
- Microsoft + Nuance Blog
- Microsoft Digital Contact Center Blog
- Microsoft Digital Contact Center Platform Video
- Humana Case Study
- MVP Case Study
Speakers:
Jake Thompson, Global Black Belt, Microsoft
Sara Kloch, Sr. Product Marketing Manager, Nuance
Also, look out for our upcoming sessions:
- October 19th - Empower Health Team Collaboration
Please follow the aka.ms/HLSBlog for all this great content.
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