verification
2 TopicsMicrosoft for Startups automated verification repeatedly fails for a legally registered company
I am the founder of LYCI GmbH, a Swiss company legally registered in the Commercial Register of the Canton of Zürich, Switzerland. My Microsoft for Startups business verification has failed on several attempts. All company details are accurate, publicly verifiable, and were checked and confirmed in my support ticket. Support consulted their Engineering team and confirmed the startup verification process is fully automated by design. There is no team able to manually review, override, or approve verification requests, and no mechanism to identify or disclose which specific check failed. Engineering confirmed no manual verification or exception is possible, and the ticket was then closed. This leaves a legally registered company, with all information publicly verifiable, no path forward through the standard channel. Please find closed the ticket: Tracking ID [2606250050001977]. Request: Could a moderator please escalate this to the Microsoft for Startups program/verification team for manual review?SolvedBusiness Verification failure, no reason?
I've tried repeatedly to verify my business which is failing. My credits are expiring soon so I need urgent help. I have not received a reply from the support ticket in the founder's home. My company is registered in the UK with Company House, it's clearly visible publicly that I am the owner. I've submitted a unified PDF with the Articles of Incorporation, Company Certificate showing it's address and company number, and everything else. These match the exactly details I put in the Founder's Hub. Yet I keep being rejected. I only have 2 appeals left. I do not know what to do when I'm not even told what the rejection reason is? How do I find out why my business verification is being rejected? The box states: "Unfortunately, we are unable to verify the information provided. Please provide documentation (tax invoices, bank statements, business registration certificate, etc.) that displays the registered business name and address to complete the verification process. If the business information was entered incorrectly, you can update the account information and restart the verification process." I have provided exactly this information. What do I do?767Views1like6Comments