Copilot Chat Adoption Feedback : Model Selection Governance and Prompt Library Reusability ?
Hello, As part of several Microsoft Copilot adoption projects that I am currently leading across different organizations, two questions frequently come up from both users and administrators. The first concerns the ability to lock or enforce a specific model in Copilot Chat for certain use cases. Several customers would like to guide users toward a particular model when working on specific scenarios (Opus for example) that require a certain level of reasoning, behavior, or response quality. To date, I have not found any official documentation or roadmap information indicating whether this capability is planned. The second concerns the Prompt Gallery / Prompt Library. Saved prompts are very useful for starting a conversation, but they do not appear to be reusable directly within an ongoing conversation. In several business scenarios, users would like to chain multiple approved prompts within the same conversation in order to preserve context while applying different working methods, analysis steps, or processes. Are there any planned developments regarding these two topics? The ability to lock or enforce a specific model in Copilot Chat. The ability to use prompts from the Prompt Gallery / Prompt Library during an already active conversation. I have not found any official information on these topics in Microsoft Learn documentation or in the Microsoft 365 roadmap. However, these capabilities seem likely to facilitate user adoption and help standardize usage patterns across organizations.Ability to send an email to Planner and create a Task
Is this on the roadmap? Our organization is starting to lose the battle of using Planner instead of Trello, pretty much because of the sole feature that Trello allows you to send an email to a specific email address and it will automatically create a Task. It is quite a simple model: Email Subject = Task Title Email Body = Task Description Email Attachments = Task Attachments This would be a massive win for adoption. Looks like this is the entry with the most votes, but there are about 100 of them that individually are asking for the same/similar functionality: https://planner.uservoice.com/forums/330525-microsoft-planner-feedback-forum/suggestions/13076007-ability-to-add-email-as-planner-taskPlanner Dashboards (Cross Planners, AD Direct Reports, Etc.)
What - if any - rollup capabilities do the planner dashboards have? I'm looking specifically to Planner as a solution for a central, simple, unified task management platform. However, my reporting needs would include: Roll-up of multiple planners into one view for a user (Similar to what the old MySite task rollup allowed) Roll-up of multiple planners into one view for a project manager, admin, etc. Ability to view a team's tasks...for instance based on AD manager
Custom Template Creation from Premium Plan
I have been excitedly waiting for the custom template feature to roll out. My PMO group heavily utilizes Premium Plans only because of the need to have Dependencies tracked. I'm unable to create a template from a premium plan- basic only- which does not have the features that my team needs to use in Planner. Is there an estimated rollout date for custom template creation from Premium Plans?Planner Template (.plat) Files
I've been testing the new Planner capability that allows you to publish a Basic Plan as a template. After publishing a plan as a template, I can see that Planner creates a .plat file in the SharePoint site associated with the Team (under the General channel document library). I also found the Microsoft documentation explaining that Planner templates are stored as .plat files in SharePoint. While experimenting with this feature, I started looking at governance and reuse scenarios and found several areas that don't seem to be clearly documented. I'm curious to know if anyone has explored these scenarios in more depth: How can a Planner template stored as a .plat file actually be reused outside of the standard Planner experience? Can a .plat file be moved to another Team / Microsoft 365 Group while remaining usable as a Planner template? Is it possible to build an organization-wide library or catalog of Planner templates using .plat files? Microsoft documentation mentions that .plat files can be edited outside of Planner, but I haven't found any documentation describing the format, supported tools, or editing procedure. Has anyone successfully modified a .plat file manually? I'm interested in both documented guidance and real-world experience from anyone who has tested these scenarios.Should CRM Users Be Measured on Data Quality KPIs?
Most Organisations agree that high-quality data is essential for getting value from Dynamics 365. Accurate customer information supports better reporting, improved customer experiences, more reliable forecasting, and increasingly more effective AI-driven insights. Yet many Organisations continue to struggle with incomplete records, duplicate data, missing activities, and inconsistent data entry practices. This raises an interesting question: Should CRM users be measured on data quality KPIs? Consider a situation many Organisations have experienced. A sales team is expected to maintain customer records, update opportunities, and log key customer interactions in Dynamics 365. However, users are primarily measured on revenue, pipeline growth, and sales performance. As a result, CRM updates are often treated as a secondary task. During a quarterly sales review, leadership discovers that several opportunities forecasted as active were closed weeks earlier, while others had not been updated since the previous reporting cycle. Customer records are missing key information, activities have not been logged consistently, and reporting accuracy begins to suffer. The issue is often viewed as a reporting problem, but in reality, it starts with the quality and consistency of the data being maintained in Dynamics 365. To address these challenges, some Organisations introduce data quality metrics such as: Record completeness Duplicate record reduction Activity logging compliance Opportunity update accuracy Customer data validation rates Supporters argue that what gets measured gets managed, and that data quality should be considered part of everyone's responsibility. Others believe that introducing data quality KPIs may create an additional administrative burden, reduce user adoption, and shift focus away from core business objectives. There is also the question of whether users should carry the full responsibility. Modern Dynamics 365 environments include validation rules, duplicate detection, business process flows, Power Automate workflows, and governance frameworks that can help improve data quality. Some Organisations, therefore, argue that technology and governance should do more of the heavy lifting rather than relying solely on user behaviour. From your experience: Should CRM users be measured on data quality KPIs? Have data quality metrics improved CRM adoption or data accuracy in your Organisation? What KPIs have been most effective? Is data quality primarily a user responsibility, or should technology and governance frameworks carry most of the burden? Have you found a balance that improves data quality without creating additional friction for users? I'm interested in hearing how different Organisations balance user accountability, adoption, and data quality within Dynamics 365 environments.
Is using Planner for tracking OKRs a good idea?
So our team has been trying to use Planner to track OKRs. We set up buckets for each objective and tasks for key results. It kinda works for a small team but now that leadership wants to roll it out company wide, its getting messy. Theres no way to show progress rollups from team-level OKRs to company-level ones, no percentage tracking on key results, and managers cant see a consolidated view across teams. Has anyone found a decent way to make Planner work for OKR tracking at scale?
