TSP Onboarding and Partner Center Access Questions- GSI Microsoft Partner
Hi There, Quick question regarding our Microsoft TSP onboarding. We submitted our onboarding request on June 5, 2026, but did not receive any updates until today (July 2, 2026), when my Microsoft GSI Skilling Lead helped connect me with your internal team. At that point, someone confirmed that our organization has now been onboarded as a TSP. My question is: Should we expect to see any changes in Partner Center once the onboarding is completed? For example: Should a TSP section or tab become available? Should we now see an option to purchase the TSP Action Pack or is that optional? Are there any Partner Center permissions or configurations that still need to be completed on our side? Additionally, I have a team in South Africa asking me to grant them access to Partner Center so they can manage TSP-related activities and track metrics. Before I proceed, I'd like to understand whether that access is actually required and whether I'm heading in the right direction. Could someone please provide some guidance on the expected next steps and what we should be seeing in Partner Center following the onboarding? Thank you in advance for your help.FY27 MCT Newsletter Thread
In partnership with rohankapoor, who manages the MCT program, we'll begin providing his MCT Newsletter on this forum so that you can stay updated with changes, announcements, and other information that may be relevant to your training business. MCTs: please direct your questions to the MCT Lounge which is your exclusive community for everything MCT TSPs: post any questions in this thread Thank you.Are You Having Achievement Code Issues?
July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following: Your partner organization name (+ MPN ID if you know it) Email address you're using to log into your Admin account on Learn Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them) Approximately how long you have not been able to generate the codes I plan to update this thread every 2 days while we investigate the issue. Thank you! July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
The new MD-102 and the missing labs
Hi. This complete rewrite of MD-102 has been long underway and very much wanted. The new courseware arrived on time, but much to our disappointment, we discovered that labs will first arrive in the next 30-60 days. Clients will not be happy with a 5 days course without labs. If this is the new norm, then it will render the Courseware Title Plan useless, if we only get part of the course on the dates mentioned.Updated Recording Policy - Effective Immediately
Hello partners, We've spent the last few months collecting feedback to evolve our recording policy. Our goal is to open up opportunities for TSPs to record and distribute content to meet the learners where they are - which is not always live, instructor-led training. At the same time, we've aimed to strike the right balance by continuing to support MCTs to promote fair compensation and ensuring their perspectives remain integral to the process. Below you'll find the new recording policy, effective immediately. This language will be incorporated into our TSP Program Guidelines document on the Learning Resources site in the near future. We'll review this language on the June 24th Community Call. Please let me know if you have any questions. Updated Recording Policy Microsoft Training Services Partners (TSPs) are permitted to record, distribute, and otherwise monetize Microsoft training content in formats that best serve their learners, provided they meet the requirements below. Microsoft training content includes courseware, video, and other training materials developed by Microsoft. All training using Microsoft official content must be delivered by a qualified Microsoft Certified Trainer (MCT) in good standing. Official Microsoft content may only be recorded and delivered by MCTs operating through an authorized TSP. Unofficial or non-Microsoft training content may be recorded and delivered independently by an MCT without TSP affiliation. Partner Responsibilities and Content Governance TSPs are responsible for ensuring that all recorded training content remains accurate, relevant, and aligned to the latest Microsoft courseware and product updates. Microsoft will be reviewing TSP-produced content at the company’s discretion and may require the removal or discontinuation of recorded content that is determined to be outdated, misaligned with current learning objectives, or no longer representative of Microsoft technologies or guidance. KPI Eligibility Recorded training content, including on-demand or pre-recorded offerings, is not eligible for Training Services Partner Program Key Performance Indicator (KPI) credit. KPI attainment remains tied to live, instructor-led delivery that meets established program requirements for quality, interactivity, and learner validation. Privacy Compliance All recording, distribution, and commercialization of training content must comply with applicable privacy laws, contractual obligations, and Microsoft intellectual property policies. TSPs are responsible for obtaining appropriate consent from learners and MCTs participating in the recordings and ensuring lawful use and distribution of all recorded materials.
Learner Achievement Code Outlook Account Retrieval
Hello Members, Is there a way to retrieve the Microsoft Learn administrator Outlook account (find the email address) that was used for registering for Learner Achievement Code? Is it possible to check using the MPN Location ID or other details? Thank You
Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.2026 Training Services Partner of the Year Nominations Close July 7, 2026
Partner nominations for the 2026 Training Services Partner of the Year Award opened on June 1 and will close at 6 PM Pacific on Tuesday, July 7, 2026. This is an opportunity to highlight the innovation, customer success, and impact your organization delivers. Eligibility requirements: 1 or more Training Services Partner Solution Area badges as of June 1, 2026. Even if you do not qualify for the Training Services Partner of the Year Award, I encourage you to explore the site for other awards you may be eligible for, including other partner types, regional, and country awards. Blog announcement Awards site Guidelines doc for all awards (download) Nomination tool support / questions: potyasup@microsoft.com Public announcement of winners and finalists: November 11, 2026
