Questions on Partner Onboarding, PL-300 Training Workflow, Vouchers, and Certification Status
Hello, We are a new Microsoft Partner and we are about to deliver our very first training courses preparing for the PL-300 certification. To ensure our training session data is properly tracked and recorded by Microsoft, could you confirm if our planned workflow is complete? Here is our current process: Our MCT (Microsoft Certified Trainer) delivers the training to the learners, using the official Microsoft course material. At the end of the course, we send the course completion validation link to all learners (to help compute performance KPIs). We send the satisfaction survey via Metrics That Matter (MTM) (the link is sent to both the learners and the MCT). We issue exam vouchers to the learners. Specific Questions: Microsoft states that we must use the official Microsoft Learn content, which is freely accessible. Are we allowed to supplement this official material with our own custom training content and exercises for our learners? How does the voucher assignment process work on Pearson VUE? What specific information do we need to provide so that learners receive and can redeem them properly? We would like to offer our learners the option to finance this training through France's CPF (Compte Personnel de Formation). However, the certification file on France Compétences appears as inactive (RS5445). Is a renewal or re-registration planned for the French market? Can we publicly communicate our Microsoft Partnership (as a Training Services Partner) even if we have not yet reached the required KPIs listed in our Partner Center dashboard? Thank you in advance for your guidance and insights! Best regards,
FY27 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: decks and recordings of previous calls are kept on the Learning Resources site for 12 months in our Community Call collection. Files from the most recent Community Call take 1-2 weeks to land in the collection. New this fiscal: to be better prepared to present the information you want to hear, we've created a question intake form that we'll use to help plan the calls. Drop a question or some feedback and we'll take the information into account. https://aka.ms/TSPCallQuestionsMCAPS Start for Partners
Hello all - Coming off the recent MCAPS Start for Partners event, I want to make sure you're up on the latest that has come out of the Microsoft partner ecosystem. First, check out this blog post from Nicole Dezen, our Chief Partner Officer, which has a good summary of the announcements. You can also visit our Partner Activation Zone which has additional resources that will aid you understanding Microsoft's direction. A couple items to note: Some of the announcements do not have an impact on the Training Services Partner ecosystem and I want to ensure we don't generate any confusion. Things like the Partner Capability Score and Specializations are currently outside the TSP scope. I can tell you that behind the scenes we're actively working to bring the Frontier Partner vision into Global Skilling, but don't have anything to share with you yet. There was further explanation to last year's announcement about the 6 solution areas moving down to 3. The team made it clear that this was a customer-facing marketing change only and has no impact on requirements, KPIs, benefits, incentives, or specializations. This means that you'll continue to be able to meet the 6 solution areas and you'll received additional benefits for each one that you achieve. For example, if you achieve the Business Applications solution area you'll soon receive the public-facing AI Business Solutions badge. If you then achieve the Modern Work solution area you won't get an additional badge (it's the same as BizApps), but you'll get the benefits associated with achieving the additional area. Same goes for the 3 solution areas that feed into the Cloud & AI Platforms badge. Previous 6 designations/paths New badge Business Applications AI Business Solutions Modern Work AI Business Solutions Data & AI (Azure) Cloud & AI Platforms Digital & App Innovation (Azure) Cloud & AI Platforms Infrastructure (Azure) Cloud & AI Platforms Security Security For those that registered for the event you can review session recordings here: MCAPS Start for Partners Home. If you have any questions about what was announced at MCAPS Start for Partners, please let me know.Fix Implemented - Are You Having Achievement Code Issues?
July 27 - Fix has been deployed. It may take up to 24 hours to propagate through the system. If you don't see achievement code buttons return by Tuesday afternoon Pacific Time, please let me know. Also, make sure you're loading a refreshed version of the page (crtl + r). July 24 - Deployment of fix is now scheduled for Monday, July 27th. July 23 - Fix has been delayed while other fixes occur at the datacenter level. Awaiting details on a new timing for the fix. Will update here when I know more. July 22 - Fix should start rolling out tonight. Please check the course page for the achievement code button (Hit crtl + r to refresh). Please let me know if you still do not see the button after July 23. Thank you. July 18 - Good news today. Engineering has determined the issue, and a fix is coming in the early days of next week. I'll keep you updated when we get the fix implemented. Thank you for your patience. July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following: Your partner organization name (+ MPN ID if you know it) Email address you're using to log into your Admin account on Learn Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them) Approximately how long you have not been able to generate the codes I plan to update this thread every 2 days while we investigate the issue. Thank you! July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, DanLabs Issues - Rolling Updates
Hello all, We're working on ways to better update our partner ecosystem on issues with labs. Until we have a more sustainable and scalable solution, I will provide updates to this pinned thread. August 4 365 Defender Lab: Resolved AB-210, AB-250, and MB-230: Resolved July 29 Impact: 365 Defender Lab set to release 7/31. A bug is causing issues in activating the M365 Connector for the Security for AI service. User cannot proceed past trial activation window. Issue has been escalated, no time to resolution yet. Impact: AB-210, AB-250, and MB-230. Dynamics trial license issue, unable to redeem Sales license. Issue has been escalated, no time to resolution yet.
Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,What is the proper way to join TSP?
My company joined MAICPP already. We also filled the TSP onboarding form. However, there is no email send to us. I cannot find any info from the Partner Center too. May I know what is the proper way to join TSP? Is there a website or email address to get in touch with support team?MCAPS Start for Partners Today (July 22)
Hi all - Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience. MCAPS Start for Partners Home We'll recap important updates on the August Community Call. Dan
