Assistance on Microsoft Townhalls, Live events and Webinars
Dear All, We hope you're enjoying our new Teams Town Halls! To further support your event experience, we’re excited to introduce the Microsoft Live Event Assistance Program (LEAP)—a complimentary service designed to help you seamlessly plan and execute your events (New Teams Townhalls, Live events, Webinars) What Does LEAP Offer? This free program connects you with Microsoft event experts who can assist with: Training and demos Configuration support Assistance before, during, and after your Town Halls, webinars, or live events Whether you're transitioning from Teams Live Events to Town Halls or planning future events, our team is here to guide you every step of the way. How to Access Free Support To receive assistance for your Microsoft events, simply log a support case with our experts. Please bookmark or update the following links to submit your request: Microsoft events assist portal (LEAP) Microsoft free support for your events (LEAP) Important Notes for First-Time Users Profile Creation: On your first visit, you may be prompted to create a profile. If redirected to a form that doesn’t mention LEAP, simply revisit Live Event Assist after profile creation. When submitting your support request, please follow these guidelines: Product Family: Cloud and Online Services Product: Live Events Assistance Program (LEAP) Support Type: Professional No Charge Issue Description: Title: Live Events Assistance Request Event Date and Duration Event Location Note: Use your work contact details (corporate email). Personal accounts such as Outlook or Gmail are not supported. If you're an event attendee, please contact your event host for assistance. Additionally, our team can assist with Microsoft eCDN-related queries. Learn More To explore the full benefits of the LEAP program, visit: Microsoft Virtual Event Guidance We look forward to helping you make your events a success!
Teams Town Hall - preventing meeting responses when publishing the event
When publishing Town Hall events, is there some magical switch that needs to be thrown to prevent all of the meeting replies from being sent back to the publisher? Not finding much on this anywhere. I had a person publish an event to 1500 people (via distribution list) to ensure the event was on calendars, and received hundreds of responses. It seems like that would/should default to no responses, but those features are unavailable in the Teams calendar (only in Outlook). Suggestions?
Audio quality when using Teams Townhall with rtmp-in.
Hi everyone I have broadcast a live music (orchestra) concert using Teams Townhall with rtmp-in (using Blackmagic Design web presenter). When I checked the archive recorded on Teams, I realized that the volume of the music is being ducked automatically. All my audio sources are mixed down with a professional digital mixer before streaming to Teams so basically they have a good balanced. I have another back-up recorded data and it does not have the same problem, so i think it is caused by the algorithm of Teams, and even if I am using an external encoder?? Is there a method to fix this problem? I have compared the data recorded by the external device and teams. The ducking is quite obvious. Lower: Recorded on Teams Townhall Thank you Cheers Carson
Town Hall forced producer view for Teams Room
Teams room accounts added as presenters to a Town Hall are joining the meeting in the co-organizer view, no matter what role was assigned. Prior to 03/10/25, Teams Room could join as presenter and had meeting view control. Some change seems to have taken place over the weekend, and now even room accounts scheduled as external presenters are joining in the co-organizer view. The in-meeting change view button is now blocked during a the Town Hall. Has anyone else seen this or know about the change?
Teams Live-Event with RTMP ingest
Dear all, I have a couple of questions regarding the new Teams Live-Events with RTMP ingest (using an external encoder). So far I´ve been using MS Stream live-events for professional livestreams with an external encoder and it worked great. But since the Stream live-events will be shut down at some point this year, I have to make the switch to the Teams live-events (with RTMP ingest). Is there an option to disable all automatic audio enhancement functions (like noise reduction, etc.)? If I stream music/spoken language to the live-event it doesn´t sound as good as with the Microsoft Stream live-events. Do teams live-events with RTMP ingest offer a buffer in case one of the viewers has an internet problems? Because to me it seems like the RTMP In live-events work rather like a general Teams Video-Call, so that in case of internet problems the audio will still be audible and the image will freeze. Usually streaming platforms have a buffer that will be filled to prevent audio-video dropouts. How do live-events in MS Teams in general differ from the live-events in MS Stream? Thanks in advance for your help! Best regards.
